Xbox Live Tenure Issue

Discus and support Xbox Live Tenure Issue in XBoX on Consoles to solve the problem; Hey all, I'm just having an issue with Xbox Live Tenure. I've been a continuous Gold member since December 2008, and every year mid december, I get... Discussion in 'XBoX on Consoles' started by l Archvile l, Jan 3, 2014.

  1. l Archvile l
    l Archvile l Guest

    Xbox Live Tenure Issue


    Hey all, I'm just having an issue with Xbox Live Tenure. I've been a continuous Gold member since December 2008, and every year mid december, I get bumped a year.

    Just this it didn't happen and I'm still sitting at 4 years when it should be 5 years dec-2008 - dec-2013

    I read an old sticky from January 2013, where many were having issues. I tried the troubleshoot issue by deleting profile only, and re-downloading, but it's still at 4 years

    I also have an xbox one, and I am having the same issue.

    :)
     
    l Archvile l, Jan 3, 2014
    #1
  2. Rogue Ewok
    Rogue Ewok Guest
    Rogue Ewok, Jan 3, 2014
    #2
  3. My tenure got reset.

    Hello there!



    There is a new update regarding tenure - here is a quote explaining the new update:



    "Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
    has finished.


    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."



    However, there is an issue (of which is on-going) that is being looked in to currently. If you have a look at Miss Kleo's Updates on the

    Xbox LIVE Tenure Issue
    - any new updates about progress of the issue will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.



    Hope this helps!
     
    iLuvGunsAndRock, Jan 3, 2014
    #3
  4. l Archvile l
    l Archvile l Guest

    Xbox Live Tenure Issue

    I tried Support, and they said my account was not gold between december 2012 - may 2013. When in fact it was, I was playing Halo 4 and Tomb Raider online at that time, and have online achievements in march for example to prove that. I don't know if it had
    to do with prepaid cards or what.
     
    l Archvile l, Jan 3, 2014
    #4
  5. Mister Quimby Win User

    Tenure not updating

    Hey there Frost Fleury!

    Sorry to hear about the account issues, glad to hear that you were able to eventually redeem you Xbox Live membership. As far as the tenure issue, what did your tenure display prior to your membership renewal?

    Just to clarify, Tenure is based on the cumulative amount of Xbox Live Gold time a user has. While you do not lose tenure when you go Silver, Xbox Live Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox Live Gold
    time has finished. You can find more information on tenure by checking out our Tenure Sticky.

    Please let us know if further assistance is needed and we will be here to help.
  6. Rogue Ewok Win User

    Gold Tenure

  7. iLuvGunsAndRock Win User

    My tenure got reset.

    Hello there!



    There is a new update regarding tenure - here is a quote explaining the new update:



    "Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
    has finished.


    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."



    However, there is an issue (of which is on-going) that is being looked in to currently. If you have a look at Miss Kleo's Updates on the

    Xbox LIVE Tenure Issue
    - any new updates about progress of the issue will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.



    Hope this helps!
  8. iLuvGunsAndRock Win User

    Tenure Reduced by 2! AGIAN!

    Hey there bud!



    There has been a recent update regarding tenure, here is a quote explaining this new update:



    "Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
    has finished.


    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."



    However, there is an issue (of which is on-going) that is being looked in to currently. If you view Miss Kleo's Updates on the

    Xbox LIVE Tenure Issue
    - any new updates will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.



    Hope this helps!
  9. AquarrzSudnnym Win User

    Xbox Live Gold Tenure

Thema:

Xbox Live Tenure Issue

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