Xbox live suspension won't end

Depending on how often or how serious a person violated the Code of Conduct and misbehaved on Xbox Live, the Enforcement team will issue suspensions as "punishment" for these violations.

For "minor" violations like cursing or harassing other people, you might get communications suspensions for days or weeks, and for more serious violations like cheating or repeated "minor" violations, the suspension time increases.

If the person did something so serious, like modifying a console or using modified consoles to cheat, or try to get stuff from the marketplace illegitimately, that account will be "permanently banned".

Since the way the suspension/banning system works, the suspension has to have an "end date".

And by setting the end date of the suspension to December 31 in the year 9999, this simply means you won't be able to use that account again in your lifetime (or the lifetime of your kids, or maybe the lifetime of the Xbox Live service, because the alien
robot overlords destroy our solar system in the year 8645.)

This is a community forum and we are unable to assist with Live suspensions.

It's likely the suspension occurred due to the word used. Although that word is not offensive, the automated system is very sensitive to words and phrases that can be spelt differently by users in an attempt to avoid said filter.

You must visit the Xbox enforcement website https://enforcement.xbox.com/ to both find more information regarding your suspension and file a case review if applicable.

Note: If your suspension for 24hrs you won't be able to submit a review as the suspension would have ended before the team could review it.

It might be a few more days till xbox live realises that your suspension has ended

If you are still experiencing problems with the Communications System I`d like you to make a new topic post at 09 - Xbox 360 Account Suspensions & Console Bans they deal with Inquiries about account suspensions, forced Gamertag changes, console
bans, and other enforcement actions. Maybe you had some sort of enforcement action such as Communication suspension.



Communication suspensions

Communication suspensions are imposed because of inappropriate conduct during communication activities on Xbox Live. The suspension blocks a Gamertag from accessing any communication features on Xbox Live. These include text messages, voice messages,
video communications, Upload privileges, in-game chat, and party chat.

The length of suspension depends on the severity of the offense. Temporary suspensions usually end at approximately the same time of day as when the suspension was issued.

How you are notified

An email message is sent to the address that is associated with your Xbox Live account. Suspensions end at approximately the same time the suspension was issued and not at the beginning of the calendar day, so the suspension may not end until later
in the day specified in the suspension message.

Your suspension may have been extended which has been happening a lot lately but won't show on the enforcement site. Support can verify when your suspensions ends, but they do not have information regarding suspensions. 1-800-4my-xbox if you're in the US/Canada
or http://support.xbox.com/contact-us