Xbox live subscriptions missing from account

JohnThornton5 · Aug 26, 2018

I have active annual subscriptions for both Solitaire and Jigsaw - these have now gone missing from my account.

Payments were made in January 2018.

Why is this so, I do not appreciate the ads in a paid service.

Thanks.

:)

SPITFIRE-SIX · Aug 26, 2018

Xbox is telling me to get Gold even though I have it?

Another way to attempt to fix this, is to remove the account from the xbox in settings->accounts-> remove accounts. After that is removed login with that gametag again to force the console to fetch your live subscription data. In rare cases your Xbox account and live account will lose sync.

Closingracer · Aug 26, 2018

Xbox is telling me to get Gold even though I have it?

Another way to attempt to fix this, is to remove the account from the xbox in settings->accounts-> remove accounts. After that is removed login with that gametag again to force the console to fetch your live subscription data. In rare cases your Xbox account and live account will lose sync.Click to expand...
Click to expand...

Good to know. I'll try all this when I get back home to try it out. Thanks

Sent from my iPhone using Tapatalk

PalmettoBling · Aug 30, 2018

For this I would have to direct you to Official Support at support.xbox.com/contact-us for assistance. They would have the tools that would better help resolve your issue.

Additionally, I would recommend you reach out to the
Microsoft Casual Games community where the community or developers might be able to provide some more assistance or details to resolve your issue.

PalmettoBling

For this I would have to direct you to Official Support at support.xbox.com/contact-us for assistance. They would have the tools that would better help resolve your issue.

Additionally, I would recommend you reach out to the
Microsoft Casual Games community where the community or developers might be able to provide some more assistance or details to resolve your issue.

Miss Bijoux

Hey Corruption -

Do you have a current Xbox Live Gold subscription on this Xbox Live account? If you're seeing a price for the game, that may be an indication that your Xbox Live account is missing a Gold subscription which you would need to access features like Games with
Gold.

Double check and let us know.

Christyna64

There is no option to down grade subscriptions at this time. What you will want to do is let the current subscription to UGP expire, then you can subscribe to just Xbox Live again, and this will put your account back to Xbox Live only. Also, when renewing
subscriptions Microsoft will automatically turn on recurring billing. Go to your MS Account page, then Services & Subscriptions tab, then under all your subscriptions turn off recurring billing for the ones you don't want to auto renew. This will help in avoiding
any further account suspension for payments missed.

WPAK

Hi there,

an Xbox Live Gold subscription is connected to the Xbox Live Account, so Resetting the console will not remove the subscription from an account.

The best thing to check is if the subscription still shows on the Xbox Live Account that was used to purchase the Gold subscription via

http://account.microsoft.com/services

If the subscription shows there then please (re) download that profile on to the Xbox One console.

In order to download the profile you will need the account credentials.

Let us know the results

XBF Ezra G

Hello PeterBuckley3,

Thank you for your post. I understand you are experiencing an issue with a missing Xbox Live Gold subscription. Please verify your subscription by visiting your

Subscriptions page. If the subscription does not appear, your subscription may be on another account.

Please let us know how this goes.

Xbox live subscriptions missing from account