Xbox Live subscription going out to soon

Since this is a subscription issue, You would have to contact support since the community here does not have access to that information. Due to the COVID-19 Pandemic, response times may be slow.

Hope it works out for you!

https://beta.support.xbox.com/help/subscriptions-billing/browse

Well, 12 months of gold are 4 months of ultimate. If that’s the case you accepted to convert them.

Here is also a list of international support numbers to contact Xbox support to get the issues fixed as well.

https://support.microsoft.com/en-ca/help/4051701/global-customer-service-phone-numbers

Have you tried contacting Xbox support on the website? We in the forums do not have access to the system to see what the issue is.

did you have xbox live or ultimate that includes game pass to . ?

As said sign into your account and check your subscriptions 🤔👍