Xbox Live Status stuck on 360 game after I close it

Hi there! Sorry to hear about what happened.

There's a similar issue from the thread link below. I suggest that you try all the suggested steps there if it would work on your end.

https://answers.microsoft.com/en-us/xbox/forum/...

Let me know if that worked for you.

Best regards,

Hi,

Thanks for coming back with the support and apologies for not responding sooner does seem to still be there however as advised have reported this through the bug app on my xbox. I have noticed that after a while it does detect that I am offline and as such updates my status.

Don't believe I require any further assistance on this, thanks again

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Graham Arthur1,

Welcome to Microsoft Community.

I understand that your Xbox Live status is stuck on a 360 game even after you close it. This can be frustrating and I apologize for the inconvenience.



It seems that you may have performed all possible troubleshooting steps that may fix this issue. What we recommend is performing a reset of your console while keeping its files and apps.

Press the Xbox button to open the guide.

1. Select Profile & system > Settings > System > Console info.
   
2. Select Reset console.
   
3. On the Reset your console?
   
4. Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.
   

Please see: How to reset your Xbox console to factory defaults | Xbox Support

If this will not work, you may also report this directly to the Xbox team via Report a problem app on your console. It may be a bug that needs further investigation on their end. They appreciate any reports or feedback from us. Check the guide here on how to report: Provide feedback to Team Xbox | Xbox Support



I hope this helps you resolve your issue. Please let me know if you have any other questions or concerns. Thank you for choosing Xbox and have a great day!

if your Xbox 360 Console is getting stuck on a black screen when trying to launch games or apps, hang in there! We are working toward a fix for this too. Thanks for your patience during this time. We'll provide an update for you as soon as we can.

support.xbox.com/.../xbox-live-status