Xbox live service on IP address 65.55.42.42 not reachable from some European networks

Discus and support Xbox live service on IP address 65.55.42.42 not reachable from some European networks in XBoX on Consoles to solve the problem; Hello, as some others, I am not able to login to xbox live since the 14th. I have found that during login to xbox live, console tries to connect to IP... Discussion in 'XBoX on Consoles' started by BigEstevez, Oct 18, 2017.

  1. BigEstevez
    BigEstevez Guest

    Xbox live service on IP address 65.55.42.42 not reachable from some European networks


    Hello,

    as some others, I am not able to login to xbox live since the 14th. I have found that during login to xbox live, console tries to connect to IP address 65.55.42.42 via KRB5 protocol. this address is not reachable from my ISP network. My IP address is 176.74.134.205.
    Traceroute to xbox live looks like this from my network:

    tracert 65.55.42.42

    Výpis trasy k 65.55.42.42 s nejvýše 30 směrováními

    1 < 1 ms < 1 ms < 1 ms 172-1-1-1.lightspeed.hstntx.sbcglobal.net [172.1.1.1]

    2 1 ms 1 ms 3 ms 176-74-134-193.netdatacomm.cz [176.74.134.193]

    3 3 ms 4 ms 5 ms bg1.netdatacomm.cz [176.74.128.33]

    4 13 ms 9 ms 8 ms te-0-7-0-13.cz-brn-pop1-rb1.net.upc.cz [77.48.21.89]

    5 17 ms 10 ms 9 ms cz-pra-pop1-rb1-vla100.net.upc.cz [84.116.222.25]

    6 7 ms 6 ms 6 ms cz-prg02a-ra2-vla110.net.upc.cz [84.116.222.109]

    7 8 ms 20 ms 9 ms cz-prg02b-ri1-ae18-0.aorta.net [84.116.138.145]

    8 18 ms 7 ms 7 ms ae11-0.prg01-96cbe-1a.ntwk.msn.net [207.46.36.149]

    9 9 ms 19 ms 14 ms ae0-0.prg01-96cbe-1b.ntwk.msn.net [104.44.227.223]

    10 18 ms 15 ms 14 ms ae7-0.vie-96cbe-1b.ntwk.msn.net [104.44.227.31]

    11 *

    So last hop is microsoft network device 104.44.227.31. Please pass this message to network engineers.

    For other people - check if you can ping 65.55.42.42(xeas.gtm.xboxlive.com). If not, you are affected by the same problem.

    I can successfully ping this IP address and I am able to login to xbox live from other network (t-mobile Czech Republic)

    :)
     
    BigEstevez, Oct 18, 2017
    #1
  2. {Parity}
    {Parity} Guest
    Strict NAT Issues. Please Help

    A static IP address is not necessarily the same thing as a public IP address. However, a static IP address can be public and a public IP address can be static.

    What it sounds like to me is the apartment complex is going to give you a static private IP address on their network where they can do configuration on your address to allow gaming from that IP address on their network.
     
    {Parity}, Oct 18, 2017
    #2
  3. Arminator
    Arminator Guest
    DNS Error

    [quote user="bloodyvampcaroo"]Already tried with Google's DNS, checked my IP address but still no result. It won't connect from network to internet. My laptop's internet is working fine, still no connection. [/quote]

    Then something is probably mixed up in your laptops routing table. Can you try just for testing purposes, if your console is able to connect properly directly to your router?

    Additionally, to further troubleshoot the issue:

    What is the IP address of the laptops interface that goes to the router?

    What is the IP address that is assigned to the interface that goes to the Xbox?

    What IP address does the Xbox have?

    And finally, what default gateway does the Xbox show?

    Since you connect through a router, all these adresses should be from a private IP range (i.e. usually 192.168.xxx.yyy or 10.xxx.yyy.zzz, and if the devices are auto-negotiating in the Zero-Conf IP space it is 196.254.xxx.yyy) and are not reachable from the
    outside internet. So it is safe to post the IP adresses here.
     
    Arminator, Oct 18, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    Xbox live service on IP address 65.55.42.42 not reachable from some European networks

    Hey there BigEstevez.

    Thanks a ton for the information. Our teams are aware of troubles with connecting to Xbox Live for some users. For info and updates on the issue, please check out out
    Xbox Live Service Alert Page. Thanks a ton for your patience and if you have any other Xbox Support questions, please let us know.
     
    Mister Maka, Oct 19, 2017
    #4
  5. Lebrojc
    Lebrojc Guest
    Same problem here.

    Still not working althou on service alert page its ok.

    Modem restarted, xbox restarted pings ends on same adress as BigEstevez - ae7-0.vie-96cbe-1b.ntwk.msn.net [104.44.227.31]

    provider UPC Fiber

    place Prague, Czech Republic
     
    Lebrojc, Nov 1, 2018
    #5
  6. Lebrojc Win User

    Xbox live service on IP address 65.55.42.42 not reachable from some European networks

    Hey there BigEstevez.

    Thanks a ton for the information. Our teams are aware of troubles with connecting to Xbox Live for some users. For info and updates on the issue, please check out out
    Xbox Live Service Alert Page. Thanks a ton for your patience and if you have any other Xbox Support questions, please let us know.
    Same problem here.

    Still not working althou on service alert page its ok.

    Modem restarted, xbox restarted pings ends on same adress as BigEstevez - ae7-0.vie-96cbe-1b.ntwk.msn.net [104.44.227.31]

    provider UPC Fiber

    place Prague, Czech Republic
  7. Mister Maka Win User

    Xbox live service on IP address 65.55.42.42 not reachable from some European networks

    Hey there BigEstevez.

    Thanks a ton for the information. Our teams are aware of troubles with connecting to Xbox Live for some users. For info and updates on the issue, please check out out
    Xbox Live Service Alert Page. Thanks a ton for your patience and if you have any other Xbox Support questions, please let us know.
  8. Arminator Win User

    DNS Error

    [quote user="bloodyvampcaroo"]Already tried with Google's DNS, checked my IP address but still no result. It won't connect from network to internet. My laptop's internet is working fine, still no connection. [/quote]

    Then something is probably mixed up in your laptops routing table. Can you try just for testing purposes, if your console is able to connect properly directly to your router?

    Additionally, to further troubleshoot the issue:

    What is the IP address of the laptops interface that goes to the router?

    What is the IP address that is assigned to the interface that goes to the Xbox?

    What IP address does the Xbox have?

    And finally, what default gateway does the Xbox show?

    Since you connect through a router, all these adresses should be from a private IP range (i.e. usually 192.168.xxx.yyy or 10.xxx.yyy.zzz, and if the devices are auto-negotiating in the Zero-Conf IP space it is 196.254.xxx.yyy) and are not reachable from the
    outside internet. So it is safe to post the IP adresses here.
  9. Grahamx100 Win User

    Xbox cannot get IP address

    It seems that when the xbox decides for some reason connect via ipv4 it cant access the live service. It is on the network and actually has an ip address but cannot function.

    unfortunatly once it has done this you can only enter an ipv4 ip. This is on wired and wireless. Only answer is keep restarting until it decides ipv6 is possible.
  10. Obsessive Power Win User

    xbox (Mod Removed-Profanity) lame online safety DDOS/IP easy pulled

    Hi

    It's not an Xbox Live safety problem. DDOS attacks are not conducted through the live network, they are done via specialist networking software on a PC. It's not possible to hide your IP address on the Xbox Live network, it's not how the internet works.

    I would suggest limiting your contact with people you don't know on Xbox Live. Don't join in small gaming sessions from invites from people you don't know, and don't join private one on one party chats with people you don't know. This is how they are getting
    hold of your IP address.

    If you get disconnected from Xbox Live, report the player and call your ISP. Your ISP will resolve your connection problem and launch an investigation on the denial of service. Such attacks are a criminal offence.
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Xbox live service on IP address 65.55.42.42 not reachable from some European networks

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