Xbox live rewards opt out

Hello Tolmy King,

Gems will only be converted to local currency if you opt out of the program, as specified in the FAQ:

If I opt-out of Xbox Live Rewards, what happens to my existing Rewards Credits?



Once you opt-out, you will immediately stop earning Xbox Live Rewards Credits. Xbox Live Rewards members who choose to opt-out of the program rather than make the transition to Microsoft Rewards will not forfeit any pending Xbox Live Rewards Credits in
their account. Instead, your remaining Rewards Credits and MyVIP Gems balance will be deposited into your Microsoft account in the form of your local currency. You will then have one (1) year to spend that currency on digital items from the Microsoft Store
or any other successor store.


If we are unable to make this final deposit to your Microsoft account for some reason and you have opted-out of the program, we will follow up with you directly to fulfill your undeposited credits. You can also reach out to us on our support
forum.



As specified in the transition email, Gems are equal to one Reward Point in Microsoft Rewards or one Rewards Credit in Xbox Live Rewards.

Hello SharperIsland65,

The last day for Xbox Live Rewards in your region was on the 15th. Since you are no longer a Xbox Live Rewards member, you cannot access the site. If you have not opted out of the Xbox Live Rewards program, you will be transitioned into the Microsoft Rewards
program around the end of the month.

Hello brianone1,

As mentioned in your previous post, your Xbox Live Rewards Account is an entirely separate entity from your Microsoft Account, and will not reflect migration changes, as migrating your Microsoft Account will not update your Rewards Account. The only way
to solve this issue is to update your US Microsoft Account region to match your UK Rewards Account region. Since the Xbox Live Rewards program is ending in both regions, this is the only method of resolving this issue. The other method of opting out will not
work in your regions. Opting out will close your Rewards Account, and schedule you for a deposit of any available Credit, as mentioned in the transition FAQ:

If I opt-out of Xbox Live Rewards, what happens to my existing Rewards Credits?



Once you opt-out, you will immediately stop earning Xbox Live Rewards Credits. Xbox Live Rewards members who choose to opt-out of the program rather than make the transition to Microsoft Rewards will not forfeit any pending Xbox Live Rewards Credits in
their account. Instead, your remaining Rewards Credits and MyVIP Gems balance will be deposited into your Microsoft account in the form of your local currency. You will then have one (1) year to spend that currency on digital items from the Microsoft Store
or any other successor store.


If we are unable to make this final deposit to your Microsoft account for some reason and you have opted-out of the program, we will follow up with you directly to fulfill your undeposited credits. You can also reach out to us on our support
forum.



This may be a valid option for you, as the program is ending in both your regions. However, note that you will not be able to opt back in to this program. Since the Xbox Live Rewards program is ending in both the UK and US, we are no longer allowing
registrations for those regions.

Hello ExclusiveBig LC,

We see that while you opted out of the Xbox Live Rewards program, you chose to register separately into Microsoft Rewards on June 11th.

Hello ZOHAN FURILAX,

Unfortunately, we cannot cancel a user's request to cancel their account. However, since your region is becoming Microsoft Rewards, you will receive a deposit of any pending Credit at the time of the final transition to that program, as stated in the FAQ:

If I opt-out of Xbox Live Rewards, what happens to my existing Rewards Credits?



Once you opt-out, you will immediately stop earning Xbox Live Rewards Credits. Xbox Live Rewards members who choose to opt-out of the programme rather than make the transition to Microsoft Rewards will not forfeit any pending Xbox Live Rewards Credits
in their account. Instead, your remaining Rewards Credits and MyVIP Gems balance will be deposited into your Microsoft account in the form of your local currency. You will then have one (1) year to spend that currency on digital items from the Microsoft Store
or any other successor store.