Xbox Live Rewards not working

I believe you are confusing the Microsoft Bing Rewards Program and the Xbox Live Rewards Program. The Microsoft Bing Rewards program requires you to have "500 points" per month to maintain level 2. You will have to direct inquiries to their customer service
team as the Xbox Live Rewards Program (here) does not work with that reward program.

Hello BenGamer369,

This forum is for Xbox Live Rewards, where we handle Xbox Live Rewards issues. Since you contacted Microsoft Support, they likely confirmed that you set up a Microsoft Rewards account. Since you are not a Xbox Live Rewards member, you are not eligible for
Xbox Live Rewards. From the FAQ:

I've had an Xbox Live account for years. Can I earn Rewards for transactions made prior to signing up for Xbox Live Rewards?



You can only earn Rewards once you're an Xbox Live Rewards member. Once your membership is complete, we'll begin tracking your activity and rewarding you for things like completing missions, earning MyVIP Gems, or working towards your MyVIP Star Rank
by making qualifying digital purchases in the Microsoft Store. For full details on the Rewards available, please see the Terms and Conditions.

Just do xbox live rewards. I got a year of live and 3 months of game pass.

Xbox Live Rewards ended in June or July. Now only works Microsoft Rewards, they joined Xbox to Bing Rewards and re-created a new program. But still a bit different to the old Xbox Live Rewards.

Also have a new program, and a lot a people doesnt know, it was created by the same creators of TrueAchievements where you get digital money just by unlocking achievements, will be available through beta app only to US on the begining

Hello jtl888,

As mentioned in the FAQ, only Rewards members are eligible for Rewards:

I've had an Xbox Live account for years. Can I earn Rewards for transactions made prior to signing up for Xbox Live Rewards?



You can only earn Rewards once you're an Xbox Live Rewards member. Once your membership is complete, we'll begin tracking your activity and rewarding you for things like completing missions, earning MyVIP Gems, or working towards your MyVIP Star Rank
by making qualifying digital purchases in the Microsoft Store. For full details on the Rewards available, please see the Terms and Conditions.

In addition, as stated on the popup on our website, since Xbox Live Rewards is becoming Microsoft Rewards, you cannot register into our program. The representative may have been speaking about Microsoft Rewards, which is a completely separate program from
Xbox Live Rewards.

Hello SmokyEcho1,

You only registered into the Rewards program on the 7th this month. From the FAQ:

I've had an Xbox Live account for years. Can I earn Rewards for transactions made prior to signing up for Xbox Live Rewards?



You can only earn Rewards once you're an Xbox Live Rewards member. Once your membership is complete, we'll begin tracking your activity and rewarding you for things like completing missions, earning MyVIP Gems, or working towards your MyVIP Star Rank
by making purchases in the Xbox Store.