Xbox Live Rewards not recognizing Gold status

Discus and support Xbox Live Rewards not recognizing Gold status in XBoX Rewards & Social to solve the problem; I recently renewed my Xbox Live Gold. According to Billing Support and to the Xbox Live Support, it is activated, having been renewed four days ago.... Discussion in 'XBoX Rewards & Social' started by Tanked Vader, Apr 27, 2017.

  1. Tanked Vader
    Tanked Vader Guest

    Xbox Live Rewards not recognizing Gold status


    I recently renewed my Xbox Live Gold. According to Billing Support and to the Xbox Live Support, it is activated, having been renewed four days ago. That said, on the Xbox Live Rewards site it prompts me to upgrade to Gold and Is only giving me half of my
    percent back.

    :)
     
    Tanked Vader, Apr 27, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Apr 27, 2017
    #2
  3. Django unslaved
    Django unslaved Guest
    Xbox live reward issues

    : when i sign up for rewards it is not recognizing me as an xbox live gold member on xbox one
     
    Django unslaved, Apr 27, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox Live Rewards not recognizing Gold status

    Hello Tanked Vader,

    Apologies for the inconvenience. We are currently in the process of resolving an issue where new subscriptions are not being properly detected due to a change in how they are listed on the database. We have reviewed your account, and can confirm that this
    did not affect our last payback calculation in March for your account. We hope to have this issue resolved shortly.
     
    XBLRewards8, Apr 27, 2017
    #4
  5. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. Hordie Win User

    Reward Points

    Hi SmartMart1971,

    Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

    Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. XBLRewards8 Win User

    Xbox Live Rewards not recognizing Gold status

    Hello Tanked Vader,

    Apologies for the inconvenience. We are currently in the process of resolving an issue where new subscriptions are not being properly detected due to a change in how they are listed on the database. We have reviewed your account, and can confirm that this
    did not affect our last payback calculation in March for your account. We hope to have this issue resolved shortly.
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Xbox Live Rewards not recognizing Gold status

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