Xbox Live Rewards deposit issue

Hello xombie08,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello STRETCH 0891,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello Zt3Ph3N,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello CFrank09,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello brianone1,

We currently see that your previous deposit failed due to a currency mismatch issue between your UK Rewards Account and your US Microsoft Account. However, due to recent data policy changes, we can not currently see your current Microsoft Account region
settings. If you have successfully changed your Microsoft Account region, then your deposit should no longer have a currency mismatch issue.

We do not contact users after the transition. While there will be a deposit of any un-deposited (pending) Credits, we will not be in communication for that process. The deposits will be processed automatically, and would appear on your commerce page (https://commerce.microsoft.com/) similarly
to other Xbox Live Rewards deposits (a refund with a negative amount). However, you are correct that this should result in a deposit of those funds. If you would like your deposit as currency, and not Microsoft Points, then you may wish to pursue this option.
Note that as stated in the FAQ, if we are unable to complete a deposit, any pending Credits will be converted into Microsoft Points. This opt out deposit should occur around the time your region is fully transitioned to Microsoft Rewards.

If you resolve your issue, your deposit will complete successfully. Otherwise, you will receive an error notice on your statement email, similar to before. If your currency mismatch issue has not been resolved by the time of the transition, your Credits
will be converted to Points, as mentioned in the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.



Since the Microsoft Rewards program is separate from Xbox Live Rewards, we do not have any insight into how their program operates. However, since they do not seem to have the same Credit deposits as currency as our program does, this currency mismatch issue
will unlikely persist in the same way on your Microsoft Rewards account.