Xbox Live Rewards Account issue

Discus and support Xbox Live Rewards Account issue in XBoX Rewards & Social to solve the problem; Live Rewards is telling me my account is not up to date and can not make any deposits. All the information in the account is current and correct so I... Discussion in 'XBoX Rewards & Social' started by Absolute Gear, Oct 18, 2016.

  1. Xbox Live Rewards Account issue


    Live Rewards is telling me my account is not up to date and can not make any deposits. All the information in the account is current and correct so I do not see what the problem is. TY

    :)
     
    Absolute Gear, Oct 18, 2016
    #1
  2. mowerdude
    mowerdude Guest
    Has anyone else got $6.00 free from microsoft on 360?

    I was going to purchase a few games from xbox live on my 360 and I went to add a credit card and saw that for some reason that microsoft put $6.00 into my microsoft account and thought that was just from the rewards program. But I happen to check another account on my xbox 360 that i didn't even use the rewards program with and have just purchase one game with that account and it also has $6.00 in that account also is Microsoft given out $6.00 to us or what is the deal?
     
    mowerdude, Oct 18, 2016
    #2
  3. cross44
    cross44 Guest
    Pre-Order Digital Versions?

    Can't order disc and ask for digital later. Sony doesn't even do that.

    If you preorder a disc you are getting a disc. You can sign up for xbox live rewards through xbox.com with your xbox live profile (you can create one before owning an xbox, and not have gold or anything either) and then setup your rewards profile.

    When you preorder digital games that offer 10$ credit to your account for preordering, just have to use the same email you used with your rewards account.

    Sounds complicated but it's not. You can get your games and get some rewards for the preorder, including the credit for more digital games / dlc.
     
    cross44, Oct 18, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox Live Rewards Account issue

    Hello Absolute Gear,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Oct 19, 2016
    #4
  5. XBLRewards8 Win User

    Suspended

    Hello i THE JACKEL i,

    This forum is for Xbox Live Rewards issues. Since you have no Xbox Live Rewards Account, you may have confused us with Microsoft Rewards. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting
    their support team via the Microsoft Rewards website.
  6. XBLRewards8 Win User

    Rewards

    Hello bltstephen,

    We see that this account has only 750 Xbox Live Rewards Credits. The Microsoft Rewards and Xbox Live Rewards programs are two separate programs, with no overlap. If you have an issue with Microsoft Rewards, you would have to contact their support for assistance.
  7. XBLRewards8 Win User

    Missing Credits

    Hello Unidentified User,

    This forum is for Xbox Live Rewards issues only. We do not handle online support tickets. You will have to post with the account you are experiencing an issue with, as well as explain what the issue is, in order for us to diagnose any Xbox Live Rewards related
    issue.
  8. XBLRewards8 Win User

    Sweepstakes sent to the wrong address? Is my reward lost forever?

    Hello Ma7ter Chief,

    Your region is not a valid Xbox Live Rewards region. Furthermore, we see no sweepstakes wins for your account.

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  9. XBLRewards8 Win User

    Account sharing and can't send messages. Can someone help?

    Hello SOA Bubbajay,

    Unfortunately we cannot assist in account issues. This forum is for Xbox Live Rewards issues. You would have to contact Xbox support for issues with your Xbox Account.
Thema:

Xbox Live Rewards Account issue

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