Xbox live reward points not credited

l Zakii · Mar 15, 2014

Hey,

I received my monthly reward points statement for February however it had the following:

"

[table][tr][td]We attempted to deposit your cash rewards into your Microsoft account you use with Xbox Live, but we encountered an error. To fix this, we need you to take the following steps:[/td][/tr][tr][/tr][tr][td]1. Go to Microsoft Billing.[/td][/tr][tr][td]2. Make sure your account information (including country and region) is correct.[/td][/tr][tr][td]3. If you're still experiencing problems, make a post to the Xbox Forums."[/td][/tr][/table]

I have checked my country/region and is correct and links to my accounts address/postcode which are also correct, please can you assist?

Thanks

James

:)

Aid3lis · Mar 15, 2014

Purchase or Renew 1st Xbox LIVE Online Gold Membership

points wasn't credited on xbox live rewards

Murdy112 · Mar 15, 2014

I would like to get my Xbox live rewards points credited to my account

I would like to get my Xbox live rewards points credited to my account

onyxishere · Mar 16, 2014

Sorry but you'll need to post this in the Rewards forums so they can help you out.

forums.xbox.com/.../default.aspx

Aid3lis

points wasn't credited on xbox live rewards

XBLRewards8

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

XBLRewards8

Hello wolf rageing,

From the FAQ:

What's the difference between Microsoft Rewards points and Xbox Live Rewards Credits and MyVIP Gems?

One Microsoft Rewards point is equal to one Xbox Live Rewards Credit. Microsoft Rewards points can be redeemed whenever you want for the rewards you choose from the Microsoft Rewards catalog, including Microsoft Store digital gift cards. Xbox Live Rewards
Credits are automatically converted to your local currency every two weeks and deposited in your Microsoft account, while MyVIP Gems could be redeemed for items in the MyVIP Vault.

AngelObullets

Hi there dnmfgjm

Yes you can use the points on the rewards program to gain access to xbox live or even xbox live credit depending if they have it on the rewards or not.

LawWonder17

I have both XBox live rewards and Microsoft rewards. Will I still get my XB rewards credits converted into MS rewards points on my existing MS rewards?

Xbox live reward points not credited