Xbox Live refund for a inaccessibility

For a few days I cant connect to xbox live, cant create an account and use apps like netfix, etc. How can I request a refund for a service inaccessibility ?

:)

 

refund

how do i get a refund from xbox? I was charged twice for xbox live membership and i'd like to have a refund. how can i contact them?

 

ATTENTION PREVIEW PROGRAM SUPPORT STAFF - REQUEST FOR REFUND

HELLO , I RECEIVED AN ELECTRONIC INVITATION THROUGH XBOX LIVE MESSAGES TO TRY THE SELF SERVE REQUEST FOR REFUND TOOL FROM XBOX LIVE. I ATTEMPTED TO GET A REFUND WITHOUT SUCCESS, SO I CONTACTED LYKA AT XBOX LIVE CUSTOMER SUPPORT
AND SHE GLADLY TRIED TO DO THE REFUND FOR ME BUT WAS UNABLE TO COMPLETE THE TRANSACTION BECAUSE MY ACCOUNT IS LINKED TO THE PREVIEW PROGRAM. SHE TOLD ME TO POST ON THIS FORUM AND TO INCLUDE HER NAME FOR YOUR REFERENCE. THE DIGITAL GAME I WOULD LIKE A REFUND
FOR IS CALL OF DUTY WORLD WAR II. SHE INFORMED ME THAT BECAUSE OF MY GOOD STANDING AND LONGEVITY WITH XBOX I WOULD STILL QUALIFY FOR A REFUND. A REFUND TO MY MICROSOFT ACCOUNT IS FINE.