Xbox Live preorder Rewards Points

I followed an xbox live rep's instructions on how to properly preorder xbox one games to get the 15,000 rewards points per preorder. When trying to preorder through microsoftstore.com per the mission description the site said that when you preorder you get
a $10 gift card. So I called to make sure that I would get my 15,000 points since that is worth more than a $10 gift card. The xbox live rep said if I ordered through microsoftstore.com I would only get the gift card and not the rewards points and that I needed
to order through the xbox live store on my xbox one to receive my 15,000 points. I preordered 2 games through the xbox store and haven't received points for gears 4 which I have had for 5 days now. It doesn't even show pending points. I just want to make sure
that I get my points as I was going to use them to put towards future purchases. Please help!

:)

 

Query of when I'll recieve preordered rewards points

Preordered dead rising 4 through the Xbox live preorder rewards program, was told by support I would recieve 15,000 rewards points in 7 days, it's now longer than 7 days, when will I recieve rewards point for my preorder?

 

Pre-Order Digital Versions?

Can't order disc and ask for digital later. Sony doesn't even do that.

If you preorder a disc you are getting a disc. You can sign up for xbox live rewards through xbox.com with your xbox live profile (you can create one before owning an xbox, and not have gold or anything either) and then setup your rewards profile.

When you preorder digital games that offer 10$ credit to your account for preordering, just have to use the same email you used with your rewards account.

Sounds complicated but it's not. You can get your games and get some rewards for the preorder, including the credit for more digital games / dlc.

 

Hello carribou lou816,

Unfortunately, that representative is incorrect. This forum and our twitter @XboxLiveRewards is the only place to receive accurate support on the Xbox Live Rewards program. Customers are directed to this forum by the representative for their inquiries, so
it is possible that the representative confused a Microsoft Store offer with a Xbox Live Rewards offer. The only way to receive Rewards Credits for that offer is through the purchase of a physical (disc) copy from MicrosoftStore.com. Since your purchase was
not made in this manner, it was not eligible for Rewards. Apologies for the confusion.