Xbox Live not linking with Origin

Sheyzy · Feb 13, 2019

Hey, I've got some very annoying issue, thought here I could get some help or advice..

My Xbox account, , was once linked to an Origin account that doesn't exist anymore. When I was deleting the EA account they said I'll be able to link new ea account to the same xbox account after few days. Months have passed and I cannot do that, because
whenever I to play an EA game, it starts connecting to EA servers and then pop-ups a message "Incorrect account". Basically I can do nothing, I cannot choose what EA account I want to log-in. No matter what EA game I play - happens even if I buy a new game.
EA supports are not willing to help me I guess - they said swapping my Xbox e-mail should solve the issue, since it's the same as origin's (but their help site says it's better to have one e-mail for both accounts so..). It didn't help at all, so here I am.
EA also said they don't see my gamertag in their database. Dunno what to do.

:)

choppyseize

You would have to contact EA or Origins about this, They would be able to help you

Sheyzy

Alright, I'll try that!

Thanks, maybe that will help, I don't want to struggle with EA bad support again ;/

Airiak

I had to have EA call me to get a situation like this sorted. It took about 35 minutes, but they did get it fixed.

SmooothSniperrr

Maybe the issue might be with Xbox. Call costumer support and ask them how to completely unlink the old account and then link a new one. https://support.xbox.com/en-US/contact-us/ if not, someone else will know what to do. Good luck!

Sheyzy

Do you remember what was the solution? The guy from EA wasn't sure how to help me.. He adviced to change my e-mail adress on xbox and he finished the conversation.. Maybe I'll try to get another call tho.

Xbox Live not linking with Origin