xbox live membership says it needs renewing

I purchased a 12 month Xbox live gold membership on 12/02/18, however when I sign in to my Xbox live account and try to access online services during games, it says that I do not have the appropriate privileges, despite
having purchased the appropriate membership. I have logged into my purchase history, and the expiry date of the membership is 12/02/19. The account email is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and the account name is arthurkdn. If you would be able to resolve the issue as soon as
possible that would be great.

kind regards

arthurkdn

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Xbox live "needs renewing"

so about 10 m ago i bought xbox live for 1 month, i finish up paying and it says my subscription needs renewing, so i go onto the microsoft website and go onto my subscriptions, nothing needs renewing, I can't see the "renew" annywhere on my xbox live membership,
when ever i try to do anything that requires xbox live it says i need to bring my subscription up to date, i have tried redownloading my profile but that doesn't work, can anyone help?

 

If it was a subscription problem it would actually tell you that you need to purchase xbox live.

It would not give you the permissions message.

With the permissions part you will want to look at your privacy and online safety settings.

Sign in at account.xbox.com

Click on your gamertag in upper right corner

Click on xbox settings

Click privacy and online safety

You will then want to make sure that you have your settings there set to allow for multiplayer games

 

For account privileges you would need to contact support and they can verify this for you: (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support