Xbox Live Gold won't connect to my son's account

Hi SnowshoeMomma,

There may be a simple fix to this, Try the following in the order listed:

1. Remove all profiles from the console

2. Power cycle/ reset your console

3. Add the profile with the Live Gold subscription first. Make sure it is

assigned the Home console.

4. Then add your sons profile.

Hope this helps let us know how you get one.

Hi, sorry to hear you have to make sure your account with gold as home xbox in his account and if you need more help try contacting xbox support hear a link below *the first link for gold sharing the second one for xbox support: https://beta.support.xbox.com/help/...bscriptions/share-xbox-live-gold-subscription

https://beta.support.xbox.com/contact-us

Hi there,

a Xbox Live Gold subscription is connected to an Xbox Live Account, so if your account has a Gold subscription it will have that Gold subscription on any console (that is connected to Xbox Live)

Since your son wants to play online on his 360 at some time too, his account will require Gold.

For your account it depends on the situation, if you want to play online on any of the Xbox One consoles your account will need to have a Gold subscription too, but if you only want to play online on one of the consoles, your sons account is able to set
that console as Home console, which will share his Gold subscription on that console and allow all profiles on that console to use the Gold benefits. This will be the same for any digital content connected(bought with) to your sons profile.

Be aware that a Home console can only be set 3x per year though.

For more information see this link about thee Home console setting:
support.xbox.com/.../xbox-live-gold-sharing-features

For troubleless gaming in your situation it might be best to each have it's own Gold subscription

Same problem here. New machine, perfect network connection. Downloaded Forza and some updates, but it won't ID the connection. I just got this for a few days ago for my son and am about to return this PoS. We just want to play some damn games and I keep
jumping through circles on Xbox Live, Gold, etc. He got Plants vs Zombies, and that damn thing won't play without a Live connection, but it all test out fine.

Basically since the gold account was purchased with your user, it will be available for anybody connected to the console you set as home for your user. If you connect with your user to another console, while you're connected there you will share your gold
Subscription.

Let me add the link which will explain better for sure:

https://support.xbox.com/en-US/xbox-one/xbox-live/xbox-live-gold-sharing-features

Having said that, you should set it up this way to have gold on both:

- you make the console used by your son your home, so that gold there will always be available for your son no matter if you are connected or not (your son's home can be your console).

- you connect with your account that has gold to your console and since you are connected you will have gold enabled (being connected with your account is required since it is not your home).

Second step applies to any console, as long as you connect with your user, gold is enabled (of course you may be connected only to one console at a time).