Xbox Live Gold в России [Translation - Xbox Live Gold in Russia]

Hi Yegor,

Thanks for reaching out to us in the forums for this issue. Sorry to hear that you're experiencing difficulty with a 14 day trial code for Xbox Live Gold. If you're having difficulty in redeeming your code, you may refer to our support article entitled

Troubleshoot redeem gift card and code issues which also contains explanations for various error messages you may receive when attempting to redeem your code, as well as some handy troubleshooting steps.

As you may know, Microsoft has made some changes to its business practices in your region lately, so its possible that this may also be a reason. Should the troubleshooting not yield the desired results, I would recommend that you contact Xbox Support so
that they may assist you further.

Russia



Hours of operation:

Monday through Friday, 09:00 - 17:00 (Moscow time)

Saturday: closed

Sunday: closed



Phone Numbers +7 (499) 922 87 07

I hope that this helps out!

If you have used the paid gold membership before you can't use the trial.

Web translation:

Xbox Live Gold in Russia

Hello. I live in Russia. Why can not I test the 14 day free period?

Response:

Hi there,

what is the exact error message shown when you try to use/redeem the Trial?

If any error codes are shown please mention those too, since they may help to determine the cause.

Also try redeeming the code on the console but also via xbox.com?

Let us know the results

I do not use the paid gold membership.

Я купил xbox one x, в магазине и там в падарок был код xbox live gold на 14 дней

Translation: [ I bought xbox one x, in the store and there in padarok was the xbox live gold code for 14 days]