Xbox live gold trial not working

Ryan Grace · Oct 14, 2018

on my xbox account i have a message saying i have a free 1 month xbox gold trial i follow steps it brings me to the store but it still costs money please help

:)

Daft Badger · Oct 14, 2018

Bought console with 14day live gold trial which never worked. Known issue affects so many.

What do you mean by the trial not working?

Trials do not give you a full gold membership,they only give you limited access to some xbox live gold features & a lot of games will not let you play online with a trial.

A lot of people do not realise this & think that the trial is not working when in fact it is.

Daft Badger · Oct 14, 2018

48h trial malfunction

Trials only give you limited access to some xbox live gold features.

Some games will not let you play online multiplayer with trials,you would need a full gold membership.

There's nothing to fix,the trials are working how they should.

XBF Leslie D · Oct 14, 2018

Hi Ryan!

Have you had or currently have Xbox Live Gold Subscription? If so I would like to let you know that you can't add an Xbox Live Gold trial if you already have and Xbox live Gold Subscription.

If that's not the case and the One month trial would be the first time to access Xbox Live Gold, I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category (Games)and just pick a contact method
(request a call from support or Chat is faster).

Ryan Grace · Oct 14, 2018

Hi Ryan!

Have you had or currently have Xbox Live Gold Subscription? If so I would like to let you know that you can't add an Xbox Live Gold trial if you already have and Xbox live Gold Subscription.

If that's not the case and the One month trial would be the first time to access Xbox Live Gold, I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category (Games)and just pick a contact method
(request a call from support or Chat is faster).
Click to expand...

i went there and talked to them they sent me back here

XBF Crystal P · Nov 3, 2018

Hi there Ryan,

Thanks for the reply.

Have you ever had
Xbox Live Gold subscription on your account?

Take a look at the following resource :
How to get an Xbox Live Gold trial subscription

The following limitations and restrictions apply to Xbox Live trials from games or console bundles:

If you have an existing paid Xbox Live Gold subscription, you can’t redeem an Xbox Live Gold trial from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription expires.

Redeemable codes for Xbox Live Gold trial subscriptions are only available in select games and console bundles.

You can’t stack redeemable codes for Xbox Live Gold trials from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase an Xbox Live Gold subscription and start
that subscription at any time during the trial period.

Hope this helps.

XBF Brad A

Hello Cianka,

that is why unable to get the backward compatible games. They will not work with the 14 day trial unfortunately. In this link

describing Xbox live gold there is a section explains the trials.

With an Xbox Live Gold 2- to 14-day trial, you can get Xbox One Games with Gold, and discounted Gold deals.

If it was a one month trial you could get the backward compatible games.

Thanks,

Brad

FearedNightmare

Hello

Unfortunately it is intended that Trials do not stack
with existing memberships. It's also mentioned on the support page Xbox Live Gold trial memberships

Notes

The Xbox Live Gold trial membership is associated with a single gamertag.

You can't add an Xbox Live Gold trial membership to an existing membership.

Only three trial accounts are available per console. This limitation cannot be reset.

After a user has created three trial accounts on their console, the user no longer receives a message that provides the opportunity to create an Xbox Live Gold trial account.

To sign up for the Xbox Live Gold trial membership, you must add a payment method to your account.

This also works in a vice versa way meaning that if you have a trial membership it will be lost if you purchase a gold membership

ngocphi

It would help if you read it correctly

14day trials aren't gold trials

Games with Gold available if I'm on a 30-day Xbox Live Gold credit card trial?

You're eligible. You must have a current Xbox Live Gold membership or an Xbox Live Gold trial that requires a credit card.

What kind of Xbox Live Gold trials are eligible?

You're eligible if you're on an Xbox Live Gold one-month free trial.

If you're on a 14-day prepaid code trial, you're not eligible. You must have a current Xbox Live Gold subscription or trial that requires a credit card.

What if I'm on a 14-day prepaid code trial and I upgrade to Xbox Live Gold during the trial period to take advantage of a free game offer? Will I get the game?

If you upgrade to Xbox Live Gold during your non-renewing trial period, your Xbox Live Gold membership won't start until the end of your free trial. You won't be eligible to download a currently offered free game until your trial period ends and your paid
membership begins

XBF Leo G

Hello Akira,

Thank you for posting on the Xbox forums. We understand that you are interested in utilizing an

Xbox Live Gold free trial. The Xbox Live Gold free trial is offered through some games or console bundles. Keep in mind, you can't add an Xbox Live Gold trial if you already have an Xbox Live Gold subscription. If your account is unable to utilize the Xbox
Live Gold free trial, we suggest purchasing Xbox Live Gold in order to utilize online features or Games With Gold. We hope this helps!

Daft Badger

What do you mean by the trial not working?

Trials do not give you a full gold membership,they only give you limited access to some xbox live gold features & a lot of games will not let you play online with a trial.

A lot of people do not realise this & think that the trial is not working when in fact it is.

Xbox live gold trial not working