Xbox Live Gold Tenure issues

THE B0SSH0GG · Jul 7, 2014

Ive been a xbox live gold member for about 8 years now, and up until last week it showed my tenure on my profile on my xbox one. But for a couple days, I had to resort to a silver membership due to some money issues. My gold expired on June 28th, and I renewed
it on July 2nd. And now my tenure is no longer displayed on my profile. Is there anyway to get it back? Or is it gone for good?

:)

Mister Quimby · Jul 7, 2014

Tenure not updating

Hey there Frost Fleury!

Sorry to hear about the account issues, glad to hear that you were able to eventually redeem you Xbox Live membership. As far as the tenure issue, what did your tenure display prior to your membership renewal?

Just to clarify, Tenure is based on the cumulative amount of Xbox Live Gold time a user has. While you do not lose tenure when you go Silver, Xbox Live Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox Live Gold
time has finished. You can find more information on tenure by checking out our Tenure Sticky.

Please let us know if further assistance is needed and we will be here to help.

HassanB · Jul 7, 2014

xbl tenure

Hi,

Microsoft has changed how tenure is calculated. See below:

Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase
only when the year of Xbox LIVE Gold time has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag.
Click to expand...

Ghostunit67 · Jul 8, 2014

I had almost the same problem as you, my account was for about 2 months on a silver membership. I bought a Gold membership about 3 weeks ago, and my tenure returned last week on my Xbox One profile. It take a few days that the tenure Icon will be showing
up.

penny84-CD44F3FB-318C-4FE4-9867-83DEBB58ED35 · Oct 31, 2018

There is a big topic on this issue on page 2 my 7 years tenure disappeared for 2 months and it finally reappeared last week.

iLuvGunsAndRock

Hello there!

There is a new update regarding tenure - here is a quote explaining the new update:

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, there is an issue (of which is on-going) that is being looked in to currently. If you have a look at Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates about progress of the issue will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.

Hope this helps!

Mister Quimby

Hey there Frost Fleury!

Sorry to hear about the account issues, glad to hear that you were able to eventually redeem you Xbox Live membership. As far as the tenure issue, what did your tenure display prior to your membership renewal?

Just to clarify, Tenure is based on the cumulative amount of Xbox Live Gold time a user has. While you do not lose tenure when you go Silver, Xbox Live Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox Live Gold
time has finished. You can find more information on tenure by checking out our Tenure Sticky.

Please let us know if further assistance is needed and we will be here to help.

iLuvGunsAndRock

Hey there bud!

There has been a recent update regarding tenure, here is a quote explaining this new update:

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, there is an issue (of which is on-going) that is being looked in to currently. If you view Miss Kleo's Updates on the

Xbox LIVE Tenure Issue - any new updates will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.

Hope this helps!

iLuvGunsAndRock

Hey there man!

There has been a new update regarding tenure, of which basically is if you have had a XboxLIVE account for 3 years for example, but only had gold membership for 2 years, your tenure will be set to 2. However, there is also an issue about this. You can review
the forum thread updates regarding this issue
HERE. However, here is a example of the tenure update from that same forum thread

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

However, since you say, you have always been a gold member, then you're most likely experiencing the issue that is being faced by multiple users at the moment, and is currently being fixed.

Hope this helps!

Link

iLuvGunsAndRock

Hey there man!

There has been a new update regarding tenure, of which basically is if you have had a XboxLIVE account for 3 years for example, but only had gold membership for 2 years, your tenure will be set to 2. However, there is also an issue about this. You can review
the forum thread updates regarding this issue
HERE. However, here is a example of the tenure update fromt hat same forum thread

"Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
has finished.

For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."

Hope this helps!

Link

Xbox Live Gold Tenure issues