Xbox Live Gold subscription while console in warranty service

Discus and support Xbox Live Gold subscription while console in warranty service in XBoX on Consoles to solve the problem; Hi, I have a valid Xbox Live Gold subscription til August 2020 and my console is in warranty service. Does the subscription extend or do I get the... Discussion in 'XBoX on Consoles' started by ketrabffFlo, May 2, 2020.

  1. ketrabffFlo
    ketrabffFlo Guest

    Xbox Live Gold subscription while console in warranty service


    Hi, I have a valid Xbox Live Gold subscription til August 2020 and my console is in warranty service. Does the subscription extend or do I get the refund for this period?

    :)
     
    ketrabffFlo, May 2, 2020
    #1
  2. ketrabffFlo Win User

    Xbox Live Gold subscription while console in warranty service

    Is there anything in warranty terms or any other regulations?

    I can't find such.
  3. Kirill Krasin Win User

    Xbox Live Gold subscription while console in warranty service

  4. ketrabffFlo Win User

    Xbox Live Gold subscription while console in warranty service

    I think that I will answer my own question with the answer form Xbox Support ;-)

    „Thanks for raising this with us, (..)! :) You don't have to worry about it . After the repair order for your console was complete, you can just simple contact us back regarding your issue with your subscription and from there we will provide the best option
    that we can provide.

    It is possible that we can just replace it or return the charge that you've provided when you purchased your subscription .

    It's either of the two .

    Just make sure to contact us back once the process for your console is done .”

    And thanks everyone, for trying to help ;-)
  5. ketrabffFlo Win User

    Xbox Live Gold subscription while console in warranty service

    Not sure if they still do this as it's been a couple of years since I last had to send a console off for repair but you used to get a card for 1 month of gold with your repaired/replaced console when they send it back.

    Like I said,it's been a while so that might not be the case any more.
    I hope that this repair wolud not last longer than one month. They warn about delays due to Covid-19.

    In that case one month coupon is ok. Thank you
  6. Daft Badger Win User

    Xbox Live Gold subscription while console in warranty service

    Not sure if they still do this as it's been a couple of years since I last had to send a console off for repair but you used to get a card for 1 month of gold with your repaired/replaced console when they send it back.

    Like I said,it's been a while so that might not be the case any more.
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Xbox Live Gold subscription while console in warranty service

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