xbox Live Gold promotion of late June, 2018 did not get fullfilled

SwathedAxis6256 · Sep 10, 2018

On or about June 11, 2018 I was offered a 3-month subscription to Live Gold for $25, which was to include a voucher for another 3 months that would be emailed to us. I made the purchase. The subscription runs out 9/11 (tomorrow). We have not yet received
the promised voucher. How can I get the voucher or otherwise resolve this problem?

:)

foxboxblue · Sep 10, 2018

Buy 3-month Xbox Live and Get 3-month free - didn't receive bonus months

Good evening,

I was asked by your online chat team to post here to resolve the issue of not having received my bonus 3-month Xbox Live Gold subscription, which I qualified for after purchasing a subscription during the offer period.

Here is the advice from your online chat:

"Thank you for waiting, I have noted on your account and verified that you are qualified for the said free 3-month promotion for Xbox Live Gold. You may create a post on our Sales & Promotions page using this link below so our Sales & promotions support
can send you the said 3-month Xbox Live Gold that you should've received last June 20th."

I've been on two online chat sessions and still not had this resolved. Here is the offer detail:

Buy 3-month Xbox Live and Get 3-month free - terms & conditions: Offer of free 3 month Xbox Live Subscription valid from 7 June 2018, 00:01AM local time to 17 June 2018, 11:59PM local time (“Offer Period”). Available only in the Microsoft retail and online
stores in Australia and in the online store in New Zealand. Offer subject to the purchase of a 3 month Xbox Live Subscription during the Offer Period. Requires valid promo code. Promo code will be sent out 20 June 2018, 09:00AM (AU), 11:00AM (NZ). Code must
be redeemed by July 31, 2018.

I've checked my Xbox Live Messaging and there's nothing in there either.

I'm hoping this can be sorted on my third contact attempt.

FWIW, I also watched the E3 briefing from the beginning - for at least the first 30 minutes - even made a couple of comments during it on the Mixer chat - and didn't receive the Mixpot. That said, my key concern is the extra 3-months of Xbox Live Gold. Had
the offer not been there, I wouldn't have purchased a short membership like that (previously I have purchased 12-months).

Looking forward to a resolution.

OutlawKingPig · Sep 10, 2018

Xbox live gold

I purchased 12 month Xbox gold March first of 2018 and it has worked fine until today (June 16, 2018). Every time I try to play an online game, a pop-up appears saying I must purchase Xbox live gold in order to play.

DIPDIP0TAT0CH1P · Sep 10, 2018

Contact support on :- Contact Us | Xbox Support

You will need to confirm your details and the account that purchased on the special offer and they will be able to check your account for this, sometimes the code is sent as a message to your XBOX to the console, have you checked there.

DIPDIP0TAT0CH1P

Contact support on :- http://support.xbox.com/en-US/contact-us

You will need to confirm your details and the account that purchased on the special offer and they will be able to check your account for this, sometimes the code is sent as a message to your XBOX to the console, have you checked there.

ngocphi

I signed up for a 3-month subscription on June 15, 2018, which indicated a promo would apply where I would receive a code for an additional 3-months. The code was never sent. I checked my email and my messages on Xbox. It was never sent. Customer Service
told me to post here to receive help.

The promo stated:

Buy 3 months, get 3 free

Purchase a 3-month Gold membership and receive a code for an additional 3 months delivered to your email address within 10 business days.

Offer valid from 9:00PM PST on June 6, 2018 to 11:59 PM PST on June 17, 2018, while supplies last. Available only in Microsoft online store in the United States (including Puerto Rico) and Canada. Offer valid for 3 month Xbox Live Subscription. After
your purchase, you'll receive a digital code at the email address associated with your purchase within 10 business days of promotion end date. Code must be redeemed by August 31, 2018. No reproduction of codes will be accepted.

Did you fullfil the offer or did you try and bypass it

If you tried to use a prepaid code then you didnt fullfil the offer

To get the code you must puechasethe offer with a payment optiom

A prepaid code only counta as a previous purchsse not a valid purchsse

As it counta as a prevuous sale at the pos not when you bought the offer

HeadShotzPro

Thank you to everyone for posting in this thread and letting us know!

To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).

1. The page of promotion on xbox.com

2. 1/24/2018 (Order #8260708366)

I also contacted support right after ordering on 1/24/2018 to confirm I did it correctly and they confirmed I still have the email saved, that I would be getting the 3 free months.

The Support Chat ID was : SRX1412986656ID

Please give me my 3 months.

Mister Quasar

Thank you to everyone for posting in this thread and letting us know!

To make sure we have the proper information to help us look into this further for you, please make sure to include the following information in any new reports added to this thread:

1. Did you purchase 3 Months of Xbox Live Gold via the promotional tile on the Xbox console, or via the page for the promotion at Xbox.com?

2. The date that you purchased 3 Months of Xbox Live Gold via this promotion (to be eligible, you must have purchased during the promotion window between 1/15/2018 and 1/30/2018).

easy eee 75

The promotion was back in late June. Appeared on my home screen on Xbox 360. Offered 3x games if I upgraded to XBox one and activated it using my Xbox gold login (all of which I did). I upgraded a couple of days after.

I did not take any screen shots as I didn't anticipate any problems. The promotion was so in my face I presumed the rewards process would be simple as well.

Thanks for your help.

xbox Live Gold promotion of late June, 2018 did not get fullfilled