Xbox Live Gold Promotion Issue

Discus and support Xbox Live Gold Promotion Issue in XBoX Sales and Promo to solve the problem; Hello there, First time posting in the Microsoft community, but I was directed to post my issue on here after being transferred through multiple... Discussion in 'XBoX Sales and Promo' started by ChristopherDang, Dec 8, 2018.

  1. ChristopherDang
    ChristopherDang Guest

    Xbox Live Gold Promotion Issue


    Hello there,

    First time posting in the Microsoft community, but I was directed to post my issue on here after being transferred through multiple Microsoft online support teams/departments discussing my issue (for almost 2 hours over online chat and then phone). I purchased
    an xbox live gold subscription during the buy 3 months get 3 months free promotion that ended on either Friday of June 15, or that very weekend. I saved that code until today since I used the free xbox live gold code that came with my console that ended yesterday.
    However, my issue is when I redeemed that code today, it showed that my xbox live gold subscription ends on 3/5/2019 instead of 6/5/2019 (so, 3 months instead of 6 months). *code was purchased online through the Microsoft store

    I first contacted Xbox and Apps chat who verified with the Promotions Team that my purchase order was legitimate since my order history did not show I got 3 months free (it only showed the digital code for 3 months that I purchased). They then directed me
    to the Ask Experts online chat where I then talked with the supervisor by phone where I provided my case number, but then they transferred me to another person (did not catch the department/team name) to better assist me. He tried helping me by going through
    my order history and asked if I received a free 3 months code on my xbox live messages (but my messages didn't show any xbox live gold codes).

    So, that is what brings me here since he said the official members of this community could help me solve this issue so I can get the 3 months of free xbox live gold from the promotion that I was supposed to after redeeming the code today. I know it's only
    $24.99 for 3 months and it happened a while ago in June, but I was hoping the promotion deal can still be honored?

    :)
     
    ChristopherDang, Dec 8, 2018
    #1
  2. Mister Quimby Win User

    Didn't Receive $15 Promotional Credit For Purchasing Gold Membership

    Hey there CattierPoet8863!

    Sorry to hear about the issue! This offer is only valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live Gold token to your account during this promotion, it will not qualify you for this promotion.
    Just to clarify, did you purchase your Xbox Live membership through the dashboard promotion? Also, when did you purchase this offer? Thanks!
  3. Mister Quimby Win User

    Xbox live promo 15 dollar credit

    Hey there NiKE SWAGGSAMBA!

    Did you purchase Xbox Live Gold through the dashboard promotion? Or did you add an Xbox Live token to your account during this promotion? This offer is only valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live
    Gold token to your account during this promotion, it will not qualify you for this promotion.
  4. Mister Quimby Win User

    I never got the $15 Xbox gift card code it promised me when I signed up for gold

    Hey there oSparkyyyy!

    Just to clarify, did you purchase Xbox Live Gold through the dashboard promotion on your console? This is offer is valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live Gold token to your account
    during this promotion, it will not qualify you for this promotion.
  5. HassanB Win User

    no me deja descargar crackdown en free games with gold

  6. Mister Beep Win User

    Bought 3month gold still not received minecraft

    Hey there,

    Did you purchase Xbox Live Gold through the Minecraft + Gold page through the Xbox One dashboard, or did you purchase a 3 Month Xbox Live Gold pre-paid code and redeem it? If you redeemed and Xbox Live Gold code, unfortunately you will not qualify for this
    promotion. To qualify for this promotion, 3 Months or 12 Months of Xbox Live Gold must be purchased through the Minecraft + Gold promotion page directly through the Xbox One console with a credit card on file.

    Keep us posted!
Thema:

Xbox Live Gold Promotion Issue

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