Xbox Live Gold Promotion - False Advertising?

Hi Wilfredo

Agent

Hello, you were connected by previous agent.

Agent

Is this regarding your Xbox live subscription?

Me

Yes

Me

Today I bought 3 months' of Xbox Live Gold today as there was an advert indicating that it was buy 3 get 3 free. However, I cannot find a mention of the three free months and the recurring billing stated that I would be charged again in January. Please
clarify?

Agent

I'm sorry to see that you're having issues with Xbox live subscription. No worries, since you got me, I'll do my best to help you.

Me

Thanks

Agent

Is this for the gamertag ?

Me

Yes

Agent

May I ask for documentation purposes, where did you purchase your subscription?

Me

It was via my console

Me

about an hour ago

Me

I received Microsoft's confirmation email

Agent

Alright, just to make it clear there was an advertisement that if you get 3 month subscription, there's another 3 month after that, is that accurate?

Me

That's correct

Me

It appeared at the bottom of the left-hand side menu

Agent

I'll go ahead and check your account and let me see what I can do. Please give me a few minutes here.

Me

No problem, thanks for looking into it

Agent

Can you still see the promo on the console? Can you please take a photo of the promo you're seeing?

Me

okay let me check

Me

I've taken the picture but how do I send it to you?

Agent

I will send you a link and you can upload the photo to this link, okay? One moment please.

Agent

File
Transfer - Case 1445368353

Agent

Here's the link to upload the photo.

Me

done

Agent

Thanks. One moment please.

Agent

What do you see on the screen after clicking the promo?

Me

The Xbox Live Gold tab, with a button saying 'Join Gold and start saving'

Agent

Have you received any code after buying the subscription?

Me

Not that I can see

Agent

May I also have a screenshot of the confirmation email you received?

Me

Yes, to the same link?

Agent

Yes, please.

Me

done

Agent

Thanks. Please give me a few minutes here.

Agent

I do apologize for the inconvenience this may have caused you. I properly document your account regarding this. I may advise you to post your issue here on this link. We have the promotions team that will directly answer you.

https://forums.xbox.com/en-US/forums/0D7DC557-EA57-4938-A0E8-7F05D0A019FE_E2E46498-6402-4C6A-B958-69D89563EFC1/xbox_one_support

Me

oh god

Me

I spent an hour on here for you to direct me to a forum?

Me

This is not a satisfactory resolution of this problem

Me

How about I report this to the regulator for false advertising?

Agent

The best option for now is to post this directly and rest assured we have an expert team that will answer you directly. They will see your post and immediately address your concern. I've checked the promotions on the website and they didn't match with
the promotions you're seeing on the console.

:)

 

Xbox live promo 15 dollar credit

Hey there NiKE SWAGGSAMBA!

Did you purchase Xbox Live Gold through the dashboard promotion? Or did you add an Xbox Live token to your account during this promotion? This offer is only valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live
Gold token to your account during this promotion, it will not qualify you for this promotion.

 

I never got the $15 Xbox gift card code it promised me when I signed up for gold

Hey there oSparkyyyy!

Just to clarify, did you purchase Xbox Live Gold through the dashboard promotion on your console? This is offer is valid for purchasing Xbox Live Gold through the promotion on the dashboard. If you added an Xbox Live Gold token to your account
during this promotion, it will not qualify you for this promotion.

 

Hello fellow gamer,

Sorry for your frustration with this matter. On our end we don't have the resources to help in this matter. We encourage you to try and request a callback and speak with a support agent and not a chat. There are certain promotions that show to users only
via the console.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks
• Step 3-----select games
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps, please let us know.

Thanks,

Brad

Xbox Forum Team

 

Hi! So what's the issue here? As far as I can tell all you have to do now, is to post your concern on the linked site (which should only take about one minute) and you should soon receive support.

 

Per the terms and conditions, you should receive a code for the 3 months within 2 weeks.

Xbox Live Gold Fortnite Promotion| Xbox

Terms and conditions

*Valid only for non-Gold members who are active on Xbox console and have played a first party shooter game in the past 6 months. Limit: 1 offer per account while supplies last; credit card required. After promotional
period, subscription continues to be charged at the then-current regular monthly price (subject to change) unless cancelled. Plus applicable taxes. Offer not valid on prior Xbox Live Gold purchases and cannot be combined with any other offer. A digital code
valid for 3 months of Xbox Live Gold will be sent to your Xbox Message Center in approximately 2 weeks. Only valid through link in this offer in the US, United Kingdom, France, Germany, Canada, Mexico, Brazil and Australia. (Valid from 10/17 to 10/31)