Xbox live Gold와 Game Pass 환불 가능한가요? [Translation - Are Xbox live gold and Game Pass refunds...

안녕하세요. 환불을 받으 면 Xbox 지원팀에 문의하는 것이 좋습니다.

Korea

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Thank you!

se fizer isso, perderei live gold e game pass?

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[Translation - If you do this, will I lose live gold and game pass?]

Game Pass Ultimate includes Xbox Live Gold, Game Pass for Console and Game Pass for PC.

You must have just Game Pass and Xbox Live Gold.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand that you are interested in playing Game Pass games. Given that you already have three months of Xbox Live Gold, I have two options that you may consider. Firstly, you can cancel your Xbox Live Gold subscription and request a refund. Once the refund has been processed, you can then purchase one month of Game Pass Ultimate, which combines Xbox Live Gold, Game Pass for Console, PC Game Pass, and EA Play.

Alternatively, you have the option to upgrade your three months of Xbox Live Gold to Game Pass Ultimate by purchasing one additional month of Game Pass Ultimate. This will convert your existing Xbox Live Gold subscription, giving you a total of four months of Game Pass Ultimate. Note that once the four months have expired, you will be charged for an additional month of Game Pass Ultimate, assuming auto-renewal is enabled

You would be best placed to create your own thread.

If you are referring to losing Xbox Live Gold because you cancelled Game Pass Ultimate, there is nothing that can be done. It clearly states that Xbox Live Gold will be converted to Game Pass Ultimate days and can not be reverted and that canceling Game
Pass Ultimate will cancel out the converted Xbox Live Gold. https://support.xbox.com/en-US/billing/xbox-subscriptions/xbox-game-pass-ultimate-faq

You can cancel your Game Pass Ultimate membership at any time, and you will
continue to have access to your Ultimate benefits until your prepaid time ends, at which point you will not be charged again.

Note The upgrade of any prepaid time to Xbox Game Pass Ultimate cannot be reverted back to Xbox Live Gold or Xbox Game Pass, and you cannot receive a refund for Xbox Live Gold or Xbox Game
Pass. You can, however, rejoin Xbox Live Gold or Xbox Game Pass when your Xbox Game Pass Ultimate subscription ends