Xbox Live Gold charge problems

Discus and support Xbox Live Gold charge problems in XBoX on Consoles to solve the problem; Hello everyone! I need a help with charge from my bank account for xbox live gold. So, I tried to buy xbox live gold for 79kr/month on 11/21/2020 It... Discussion in 'XBoX on Consoles' started by EmilsHelvigs, Nov 23, 2020.

  1. EmilsHelvigs
    EmilsHelvigs Guest

    Xbox Live Gold charge problems


    Hello everyone!

    I need a help with charge from my bank account for xbox live gold. So, I tried to buy xbox live gold for 79kr/month on 11/21/2020

    It charged me three times for one month but still i can't use it. I tried to make a refund but these payments doesnt even appear on my order history!

    Its impossible to make a contact with contact support here, virtual agent have no answers for me.

    Thank you

    :)
     
    EmilsHelvigs, Nov 23, 2020
    #1
  2. BlueScarabGuy Win User

    I want a regular Gold membership, not Family, but Family is the only option I'm given!

    The account hasn't been renewed yet (it hasn't charged the credit card for another year yet). The membership will stay what it is (an Xbox LIVE Gold Family Pack) until the point that it is charged for another year. I wanted to make it so that when I was
    charged for another year (on the new card), I would be charged for a standard Xbox LIVE Gold membership. Basically, I was trying to purchase the new membership NOW, so that when it went to charge the new card for another year, it would charge for a standard
    Xbox LIVE Gold membership. However, the only option being given to me to select is an Xbox LIVE Gold Family Pack. Maybe it is a bug. If the next option I'm given here doesn't work, I'll contact phone support.
  3. KySkipper Win User

    Got charged 78 dollars for a game which I didn't get

    I was charged for xbox live gold and i didnt not buy it
  4. RozenbergiLV Win User

    XBOX360 - Your purchase cannot be completed at this time. Please try again. (when 'buy' GOLD free games)

    Same problem was to charge/buy LIVE Gold - was pressed to use prepaid codes to activate it. Normal purchase through Console was not possible.
  5. OlivierCésar Win User

    backwards compatible games

    Hi,

    Gold X360 backward compatible games will always show you a Buy This Game.

    But, that's no problem, click on Buy This Game and you will see Free if your Gold Subscription is valid. You will also need a valid payment associated to your account.

    Excerpt from the FAQ

    "When I try to download a game from Xbox.com I get a message that says "You have no valid payment options on file." Will I be charged for the free Games with Gold?

    You won’t be charged for the Games with Gold download. The Xbox.com Store requires a valid payment option to download Xbox 360 games. However, no charges will be made since Games with Gold is free to Xbox Live Gold members."

    The FAQ can be found here: https://support.xbox.com/en-US/my-account/xbox-live-membership/games-with-gold-faq#c3ca0339eee64eeb90594fd08f34a212

    Hope this help

    Cheers
  6. AnkitRath Win User

    Xbox game pass ultimate

    I did buy xbox game pass after buying xbox gold and i did this before the expiry of earlier subscription. But i haven't been charged for xbox live gold but do charged for game pass ultimate.
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Xbox Live Gold charge problems

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