Xbox Live Gold auto-renew

I haven't used my Xbox for some time now so decided to cancel my subscription.

There is nothing wrong with it - I have a new job that is taking up much of my time.

So before Christmas, I logged on to cancel the auto renewal.

It said my card had expired therefore I assumed I didn't need to do anything - the transaction would simply be declined.

I found out yesterday that the transaction DID go through.

So, how do I get you to refund the money? (I have now turned auto renew off, which I should have done in the first place)

Or do I speak to my bank as technically, they shouldn't have allowed the transaction to pass. I believe if I query it they will refund me (that is normally the case with a direct debit but I'm not sure about this).

Thanks in advance.

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

big problem need help

support.xbox.com/.../cancel-xbox-live-gold-subscription

Turn off auto renew.

 

Hello Captain,

You will want to speak with Phone Support as they are the best-placed to deal with this and should be able to help you out:

support.xbox.com/contact-us

 

As Maxen already told you, contact support to handle that. But:

[quote user="Captain C0deye"]It said my card had expired therefore I assumed I didn't need to do anything - the transaction would simply be declined.[/quote]

Do NOT do that in the future.

Microsoft (and other companies with automated billing systems) uses a lot of automation in the billing process. If a payment is attempted but can't be made due to an expired card, your account will be flagged for a payment violation, and you won't be able
to use prepaid cards, or use any other paid Microsoft services like Groove Music or Xbox Video for example.

Depending on the country and the amount Microsoft was unable to withdraw, it might even go as far as to taint your credit history, making it difficult to get phone plans, loans or bank credit in severe cases.

So do NEVER assume that a subscription will simply end just because your card expires. Instead, most companies will automatically flag you as a non paying customer, and you don't want that on your credit report. ;-)

 

In addition to what AnimatorX said, the system will send you a notification email week or month before the subscription renews so that the account user will be aware for its renewal. Furthermore, if the payment instrument was not able to settle or pay the
renewal charge on the day it renewed, the system will provide one month allowance to pay it.

By any chance, the card was not able to pay the renewal charge for two months, it will be suspended and will later on be canceled. Your payment instrument then can no longer be used to make purchases online.