Xbox live gold added on wrong account

Recon BlackHawk · Dec 13, 2018

Hello, I accidentally added a Xbox live Gold 3 months code on a wrong account (my second microsoft account) and not on my main which I've always played with (very unfortunate ^^).. I know that it is impossible to transfer a Gold subscription between accounts
but I wonder if it is possible to ask Microsoft to cancel my subscription and send me a new code and use it on the good account ? Thank you !

:)

XBF Jeremy Z

Hiya Recon,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums
for further assistance.

Happy Gaming

Smwutches

You would need to contact support to see if they can do so. http://support.xbox.com/contact-us They've made some changes recently so I don't know if they still do.

Alternatively, if you're using the One, if you set the console as your Home console for the 2nd account, you'll be able to share the gold with your normal account.

LegendDolby1986

Unfortunately code are consumables and one time use there isnt much you can do im afraid

Recon BlackHawk

The second option works, it effectively shares the gold with my main account ! Thank you !

Smwutches

It looks like that's the problem then. It looks like you signed into the wrong gamertag on the website. So if you added the gold on the website, you added it to the wrong profile. You'll need to call support and see if they can cancel the gold on this account
so you can add it to the correct account.

Xbox live gold added on wrong account