xBox Live Gold Account not Recognized

slovak91 · Jan 6, 2014

Hi

I renewed my xBox Gold Live account back at the beginning of December but still can't sign in for Gold content on the xBox with my profile. It thinks that the Gold membership for my profile has expired so currently I'm paying for nothing. Does anyone know
what might be the problem or what I can do to fix this?

Thanks

:)

LamaBraveheart · Jan 6, 2014

Sharing gold membership between accounts on xbone

As long as the primary account have xbox live gold all other accounts get xbox live as well

ThatboyManning · Jan 6, 2014

Xbox live membership

Need help figuring out why my xbox live gold membership is not being recognized?

Nathan Roberts (SunkNath) · Jan 6, 2014

Hey there

Welcome to the forums

.

First of all could you check that the system has actually taken the money out of your accounts or registered the transaction on
https://account.live.com

.

Once there, you can click onto billing option and look at all of your recent transactions made on the Xbox Live service. If you can still see or it has come up with that you are a gold member, please try the following options.

.

Delete your Profile, and re download it onto your Xbox 360

Contact official support at
https://support.xbox.com and click onto contact us.

.

They will then begin to investigate the issue. You can request a call back from
Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support

This way it will save you money.

.

I hope all of this helps with your issue

Regards,

XBLRewards8

Hello Wisefr0g,

After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello Bankai Ichigo X,

Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

—My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

XBLRewards8

Hello DannyWC,

We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Hordie

Hi SmartMart1971,

Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

rebittex

Hi Guys,

My Gold Live account disappeared !!! My login is [Mod Removed] and I'm logged in but is not recognizing my Gold Live Account. What can I do?

Best Regards,

Leonardo

xBox Live Gold Account not Recognized