xBox Live Gold Account not Recognized

Discus and support xBox Live Gold Account not Recognized in XBoX on Consoles to solve the problem; Hi I renewed my xBox Gold Live account back at the beginning of December but still can't sign in for Gold content on the xBox with my profile. It... Discussion in 'XBoX on Consoles' started by slovak91, Jan 6, 2014.

  1. slovak91
    slovak91 Guest

    xBox Live Gold Account not Recognized


    Hi

    I renewed my xBox Gold Live account back at the beginning of December but still can't sign in for Gold content on the xBox with my profile. It thinks that the Gold membership for my profile has expired so currently I'm paying for nothing. Does anyone know
    what might be the problem or what I can do to fix this?

    Thanks

    :)
     
    slovak91, Jan 6, 2014
    #1
  2. Sharing gold membership between accounts on xbone

    As long as the primary account have xbox live gold all other accounts get xbox live as well
     
    LamaBraveheart, Jan 6, 2014
    #2
  3. Xbox live membership

    Need help figuring out why my xbox live gold membership is not being recognized?
     
    ThatboyManning, Jan 6, 2014
    #3
  4. xBox Live Gold Account not Recognized

    Hey there

    Welcome to the forums

    .

    First of all could you check that the system has actually taken the money out of your accounts or registered the transaction on
    https://account.live.com

    .

    Once there, you can click onto billing option and look at all of your recent transactions made on the Xbox Live service. If you can still see or it has come up with that you are a gold member, please try the following options.

    .

    Delete your Profile, and re download it onto your Xbox 360

    Contact official support at
    https://support.xbox.com
    and click onto contact us.

    .

    They will then begin to investigate the issue. You can request a call back from
    Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support

    This way it will save you money.

    .

    I hope all of this helps with your issue

    Regards,
     
    Nathan Roberts (SunkNath), Jan 6, 2014
    #4
  5. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. Hordie Win User

    Reward Points

    Hi SmartMart1971,

    Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

    Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. rebittex Win User

    Xbox live account

    Hi Guys,

    My Gold Live account disappeared !!! My login is [Mod Removed] and I'm logged in but is not recognizing my Gold Live Account. What can I do?

    Best Regards,

    Leonardo
Thema:

xBox Live Gold Account not Recognized

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