Xbox live friends list is still showing as zero online but getting notifications of who’s...

Done that aswell with Xbox support still having same issues

Yeah done all that still same problem

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We may ned to perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

Do you have a different network connection that we can try to use such as a mobile hotspot? If yes, please try it out.

I appreciate the update. We may need to perform a reset on your console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.