Xbox live expirou antes do tempo!![Translation-Xbox live expired ahead of time!!]

JordanSousa de oliveira · Jun 16, 2020

Boa noite.

ganhei um cartao presente dia 12/01/2019, de um ano. E hoje dia 16/06/2020 a assinatura foi cancelada, gostaria de saber o que aconteceu?

fico no aguardo, ob

[Translation-Good night.

I won a gift card on 12/01/2019, one year. And today 16/06/2020 the subscription was canceled, I wonder what happened?

I'm waiting, ob]

:)

Hector Damasceno

Jordan, boa noite!

Esse tipo de problema não pode ser resolvido por meio de fóruns, somente entrando em contato diretamente com o setor de Xbox da Microsoft.

Sugiro que tente entrar em contato com a empresa por meio deste link:
https://beta.support.xbox.com/contact-us

Boa sorte, espero que consiga resolver o teu problema!

[Translation-Jordan, good night!

This type of issue cannot be resolved through forums, only by contacting microsoft's Xbox industry directly.

I suggest you try to contact the company through this link:
https://beta.support.xbox.com/contact-us

Good luck, I hope you can solve your problem!]

JordanSousa de olive

Opa, muito obrigado hector. Irei fazer isso

[Translation-Oops, thank you very much hector. I'm going to do it. ]

XBF Brad A

Hi Jordan,

Thanks for the reply. Did you happen to purchase a game pass ultimate subscription? If you did this will convert the Xbox live gold subscription, into ultimate time. As the ambassador mentioned, best option would be to reach out to support.

Thanks,

Brad

XBF Brad A

Hi JPedro,

Thanks for reaching out to the forums. We understand you have question on subscription. We recommend to reach out to support. We do not have the tools to look into what happened here on the forums.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Smwutches

Actually, the time that they expired would be correct
support.xbox.com/.../xbox-live-promotions

Do promotional Microsoft Points expire?

Yes all promotional Microsoft Points do expire.

If you received points between July 1 and December 31, they will expire on June 30 of the following calendar year.

If you received points between January 1 and June 30, they will expire on December 31 of that same calendar year.

Xbox live expirou antes do tempo!![Translation-Xbox live expired ahead of time!!]