Xbox Live disconnected but does not give a reason why

l Hexacore l · Apr 28, 2021

So for the past 24 hours, the xbox live on my xbox and my brothers has been disconnected.

When i go to the network settings to check for a problem, it says that "xbox live is disconnected for the following reasons:" then it doesn't give a reason. The area after it is just blank.

It doesn't affect just the xboxs but also the xbox app on our phones and the xbox status page. Nothing fixes it. Hard reset? Nope. Reset the router? Nope. Remove the account from the xbox and sign in again? Nope. If anyone knows a solution please help me.

:)

XBF Zineb F

Hello there @l Hexacore l, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

RockyandiRou

Is this also the reason why I get randomly disconnected from Xbox Live?

Jacyintha

You need to provide more information....

How long has it been going on?

Do you test the connection when you get disconnected? Where does it fail if it fails? Under more information, it should give you a specific error.

When you get disconnected, what does it say? Give a reason why its disconnecting?

Can you join parties?

Have you tried following the connectivity troubleshooting and restored to defaults and/or done a full network restart?

Arminator

When you do a connection test on the Xbox 360 in the network settings, does it give you an error message with a reason why it couldn't connect to Xbox Live?

Does the graph at the bottom of the test showing the green dots at least go to the Internet part?

Galaxy Golden

Does your internet disconnect and reconnect often? It could be one of the reasons why the update keeps on stopping.

Xbox Live disconnected but does not give a reason why