xbox live currency in the wrong region i live in usa and xbox rewards gave me aud

Discus and support xbox live currency in the wrong region i live in usa and xbox rewards gave me aud in XBoX Rewards & Social to solve the problem; how do i get the right currency 460cda6c-be87-48cd-bdb6-33178a87939a Discussion in 'XBoX Rewards & Social' started by KingMooClard420, Nov 7, 2016.

  1. xbox live currency in the wrong region i live in usa and xbox rewards gave me aud


    how do i get the right currency

    :)
     
    KingMooClard420, Nov 7, 2016
    #1
  2. Spawn757
    Spawn757 Guest
    Rewards

    I recently redeemed my rewards points for xbox live credit but it gave me European Currency and not in USD and is there any way to have it converted to USD or my reward points returned to me so I can get the correct currency for my xbox live account
     
    Spawn757, Nov 7, 2016
    #2
  3. Sm1tt3r
    Sm1tt3r Guest
    Xbox credit in wrong currency

    Hi,

    I recently received $10 credit in the wrong currency - It’s currently displaying as R150 South African Rand.

    Can the credit please be converted to Australian dollars – AUD so it can be usable?

    My account is listed as Australia, which is the country I currently reside in.

    I’ve tried contacting Xbox support who then forwarded me to Live Reward support who then told me to post here. Hopefully this is the right place!

    Thanks!
     
    Sm1tt3r, Nov 7, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    xbox live currency in the wrong region i live in usa and xbox rewards gave me aud

    Hello KingMooClard420,

    We do not see any deposits into your account. Regardless, we have no control over your billing accounts and deposits once they are in your Microsoft Account. You would have to reach out to support, such as via (support.xbox.com/contact-us)
    for assistance correcting your currency.
     
    XBLRewards8, Nov 8, 2016
    #4
  5. XBLRewards8 Win User

    xbox live currency in the wrong region i live in usa and xbox rewards gave me aud

    Hello KingMooClard420,

    We do not see any deposits into your account. Regardless, we have no control over your billing accounts and deposits once they are in your Microsoft Account. You would have to reach out to support, such as via (support.xbox.com/contact-us)
    for assistance correcting your currency.
  6. XBLRewards8 Win User

    Email about Rewards deposit error

    Hello mav3tan,

    Your deposit was prevented due to a mismatch between your SGP Rewards Account region and your USA Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
    Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
    complete when your Microsoft Account is of a differing currency.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  7. Omar_0001 Win User

    I cannot download games off Xbox.com/Xbox Live store on my Xbox 360 console with Microsoft Account funds.

    What you did there is definitely not the solution. Did you change your LIVE region? If you did so, then you'll be facing many troubles in purchasing stuff on the Xbox Store. I did the same mistake, and I regret it. If you want to have full LIVE experience,
    it's better to keep your account's region matching your physical one. The currencies are region locked. Meaning for example, you can't buy a gift code from Canada, and redeem it on a USA account, and a USA console. Because these are different currencies, you
    can't use Canadian dollars to purchase stuff in the USA.
  8. XBLRewards8 Win User

    I can not receive my 5,000 xbox live rewards credits

    Hello filiprodrigues,



    Your deposit is being prevented due to a mismatch between your BRA Rewards Account region and your USA Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account
    region at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit
    in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.
  9. XBLRewards8 Win User

    Unable to get my rewards

    Hello INemezyz,

    Your deposit is being prevented due to a mismatch between your MEX Rewards Account region and your USA Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of
    registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency,
    it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.
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xbox live currency in the wrong region i live in usa and xbox rewards gave me aud

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