Xbox Live currency balance set to expire

I am currently at a point in my life where I don't have any time to dedicate to playing video games. I've been an Xbox Live Gold subscriber for almost a decade now and I feel like I've been a great customer to Microsoft. I have a current cash balance that
is part of my Xbox Live Gold subscription that is set to expire on June 1, 2015. I would really like a refund on my remaining cash balance. I feel that is a reasonable request considering the points are set to expire. It would be unfortunate on my end that
this money go to waste and would definitely affect my relationship with Microsoft in a negative way if an exception not be made. I appreciate your understanding regarding this issue.

:)

 

Xbox Balance Expiry - more like theft.

The key words are "promotional balance" Any currency get through promo's does expire.

 

ms points , purchased with cash/card and free ms points

according to xbox helper , points were converted into currency and an expiry date was then put on all balances. due to expire june first 2015 .... however having said that ,if you go and buy a new cash card ( same as the old points cards) then that balance
will not expire ... but be honest can we trust them ? when i bought my points i was assured they would not expire ...yet here we are

 

You would need to contact support directly and speak to billing, however, once money is added to an account, it is not possible to have it refunded like that. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

 

What a bunch of BS. I did contact support and discussed this matter with billing and they suggested I post on the forum.. This is typical of any business who lacks in customer support/satisfaction - "let's just redirect said person to another department
so we don't have to deal with them".... Microsoft is garbage. Xbox/Microsoft won't see anymore of my money.

 

Sorry to hear it. However you were misinformed by the person you were speaking with. Any and all issues to do with billing must be handled via phone support. Only they have enough access to your account to help you.

 

They probably mean the feeedbacl forum not the support forums

If they said they cant refund you as per the terms of use and conditions that you afgreeed to your only option is to use the money

No company is obiligated to refundd digital cash as it is already used

You can use itnon movies or a game or music

 

The ffeexback forum is the only place where you can request a feature or policy change not a refund

Support can only do what their policys state and the policy is no refunds on balances only certain subscriptions

 

You can actulaly see the policy under the terms of use and any prepaid card you purchased

Live life an dplay fair it is that simple