Xbox live credits not depositing

bigzay74 · Nov 21, 2016

I've had Xbox reward credits pending since 11/11/16 and they haven't been deposited on the 15th, which from my understandings is a deposit date. Also the early deposit option isn't there either.

:)

Smwutches · Nov 21, 2016

Xbox Live Rewards credits not depositing

The first deposit for this month took place around the 9th so you did not earn the credits in time for that deposit. Credits are scheduled for deposit based on when you get to 5,000 pending. Generally, if you get to 5,000 between the 1st and 15th, they are
deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

T3nNiS B3Ar · Nov 21, 2016

Credits Not Depositing

I purchased the Xbox One S Bundle during the 50,000 credit deal and they still have yet to be deposited in my account. They show as being earned on 11/18/2016 but were not deposited in my account on the 30th of the month.

Smwutches · Nov 21, 2016

There was no deposit scheduled for the 15th. The first deposit this month took place on the 10th.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th of the month. If you get to 5,000 between the 15th and
30th, they are deposited by the 15th of the next month. So if you got to 5,000 on the 11th, they would be scheduled for the deposit on the 24th.

The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first.

XBLRewards8

Hello TheEngineFelixe,

The 13500 is your lifetime Credit amount. This includes previously deposited Credits. You can see a lifetime record of your deposit and Credit events from the MyStatement section on the MyRewards page. Currently you have 6000 Credits pending, so we have
automatically scheduled you for a deposit. However, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through
the 31st will be deposited in the mid-month deposit the following month. Since your last Credit event that pushed you over 5000 pending Credits occurred on the 9th, your deposit will not occur until the end of month deposit cycle.

Your last deposit was on January 11th, which you can confirm from your commerce page at (https://commerce.microsoft.com/). Xbox Live Gold renewals do not award Credits, and have not since July 2014.

XBLRewards8

Hello wElsH BoNgO,

The 11,254 is your lifetime Credit amount. It includes already deposited Credits. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for
your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount. If you are asking about your pending Credit
amount, as was stated in the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on 30 June 2018 or if you are expecting your MyVIP deposit for purchases made in June 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of July. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

XBLRewards8

Hey She Vexy,

Those Credits were deposited yesterday. Please note that this is a global program, so a deposit may not occur until the end of the day for your region, or a few hours after the end of the day. Also, as stated in the transition FAQ, there is no risk of losing
your Credits if you have no deposit issue:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.

Murphs-A47006C9-2185

Also, refunds usually show up as a negative balance. So if it says you received a deposit of "Xbox Live Rewards Deposit: $-53.80" that means they credited your account and added those funds (it's counter intuitive as you feel the funds are ADDED "+").

However, as Smwutches said once the credits are deposited it is an issue with Xbox Billing and you need to continue to pressure them.

NuclearDangerXD

Have you gone to the Xbox live rewards section on Xbox.com and requested an early deposit??

Normal rewards deposits are by the 15th or end of each month if you have 5,000 credits and over

Xbox live credits not depositing