Xbox live credentials

Is your password more than 16 characters?

The 360s including the emulators on the Ones password box is limited to 16 characters so it stops entering in the password once you hit 16 and will show this error.

If your password is longer than 16 characters make it something less.

No thats not the case either mine is only 9

Hello

How to add proofs

• Go to Manage your security info and sign in with your Microsoft account.
  
• Select Add New under Phone number or under Alternate email address.
  
• Follow the instructions to set up and confirm the new proof.
• If you already have a proof on your account, you might need to use that proof to verify the addition of a new proof.
  Note Proofs can be added to new accounts without validation for a short period. Existing accounts will need to have their proofs validated by using an existing proof.
  
• If you’re unable to access any of your current proofs (such as a phone number you don’t recognize or an expired email account), see Get help with
  your Microsoft account security proofs.

Hey there!

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

If you do not have two step verification on another thing that you want to make sure is that your password is not longer then 16 characters the 360 console does not like passwords that are 16 characters or longer.