Xbox Live Chat Support

contact xbox live chat support, or activision live chat support, they should be able to explain why or sort it.

Hi,

Thank you reaching out!

You can contact support via chat
here.

Hope this helps!

Hi, to add to the previous comment, certain help topics may give you links to web guides to help solve the issue rather than chat options. If you don't see a specific option at the
support page that reflects the specific nature of your issue, try selecting "My account" and skipping the virtual agent, then select either "Manage account" or "Error messages
and codes" and I think you'll see a chat option and/or an option to request a call from support. Hope that helps!

Hi Yessircekazii! My name is Ricardo an independent advisor ready to help you with this situation!

You can actually request to the virtual agent to contact you with an agent that way you will be contacted with a real person

Hi there! My name is Stephanie and I'm more than happy to help you out!

Try to follow these steps. According to CosmicCraze (https://answers.microsoft.com/thread/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd):

"1. Visit the Xbox Support website: https://support.xbox.com/en-us/contact-us/">https://support.xbox.com/en-us/contact-us/
2. Click on the "Contact Us" button in the right of the screen.
3. Select the issue you need help with and click on the "Next" option.
4. Sign in to your Microsoft account.
5. Follow the prompts to connect to a live chat agent."

If the live chat option doesn't work, you may try to use the call back option.

According to Chris J, (https://answers.microsoft.com/thread/e39fd76e-69f3-45d2-a89d-24216ba3f9e2), Here is how:

"https://support.xbox.com/en-us/contact-us
Select My Account
Select "See other options"
Select Error Messages and codes
Select "Show contact options"
Select Request a callback from support"

You may experience error or delay upon contacting Xbox support due to the holiday season. If it does not work, try again at a later time or after 24 hours.

Kind regards,
Stephanie