Xbox Live charged my account 2 times in 2 days?

So my debit card expired in January and didn't think anything about it until I got on xbox live the other day and it wouldn't let me play online. So I went through the steps and got back on live. The issue is that I was charged for a month of Live 2 times
in 2 days. and then it says it will charge me again on 2-25. What is the issue here? Why will I be charged that much in a short amount of time?

:)

 

How to check your Xbox LIVE or Zune billing and purchase history

It is possible to have a look at the history of all purchases made on your Xbox LIVE account.

View charges on your Xbox LIVE account

1) Sign into the Microsoft Billing website using your Windows Live ID. (This is the email address and password associated with your Xbox LIVE account or Zune account).

2) Go to Your Payment Methods and choose the payment method you want to go through its history (for example, credit card).

Note: Zune purchases are found under Your Services.

3) You will see a list of charges for the current month (for example, membership renewals and Microsoft Points). If you want to look at the charges from another month, you can change the Statement Period accordingly.

If charges are not showing up, confirm that you used the right email and password associated with your Xbox LIVE account to sign into the Microsoft Billing website.

Look at your Xbox LIVE purchase history:

There are two ways you can use to see the history of purchases you have made using your Xbox LIVE account:

• Sign in using your Windows LIVE ID and go to Purchase History.
  
• Use your console to view your Xbox LIVE purchase history

Steps for using the console:

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Go to Download History. You will see a list of items you have downloaded.

Note: If you are on a 2 year Xbox LIVE Gold Contract, you will get all the relevant information under your billing history and purchase history. You will be charged a monthly subscription fee of $14.99 during the 2 year period.

Look at your Zune purchase history in the Zune software:

1) Start the Zune software and Sign In using your Windows LIVE ID in the upper right hand corner of the screen.

2) Under Settings, choose Account.

3) Select Purchase History. You will a list of your purchases by category.

Print a list of charges to your account:

1) Sign into the Microsoft Billing website using your Windows Live ID.

2) Go to Your payment methods and choose the type of payment method you want (for example, credit card). You will see charges for the current month.

3) Click on Show print view. A new window will open with the month's transactions.

4) Click Print on your browser.

 

Stole my money

a few days ago i bought 2 months for $2 on my xbox live account. and when i look on my credit online it says that i was charged $2 6 times instead of one. so instead of paying $2 i payed $12. and when i opened an ambassador chat and explained the situation
he left the chat....

 

You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

I would like to talk to someone about getting my credit card out of my grandson's Xbox. Could someone call me and help me?
[Moderator Removed - Personal Information] My name is Ardith. Thanks

 

You should not post your personal information on a public forum.

You should be able to remove the card by signing into his account at Sign in to your Microsoft account It cannot be removed if it is attached to an active gold subscription, so if he is on gold, you would have to cancel the subscription to remove the card immediately.

Otherwise, as stated above, you would want to contact support and speak to billing. Contact Us | Xbox Support

 

When I called that phone number to talk to xbox/Microsoft It directed me to the online help desk which was where I got the number initially from you. Is there specific hours?

 

They no longer use the phone number. You have to go through the contact site to either set up a call back or using online chat.