Xbox live charged 3 times on my credit card

TeAm Pr0oFiL · Aug 11, 2016

I have Xbox live subscribe since yesterday but I pass order 3 times by mistake. Charge 3 times on my credit card. How to obtain refund for 2 mistake charge?

:)

FeberT · Aug 11, 2016

Xbox live paid 4 times credit card 4 times charged and 4 times cancelled by microsoft

Xbox live paid 4 times credit card 4 times charged and 4 times cancelled by microsoft.... I dont know what to do, my credit card was charged 4 times and 4 times my xbox live subscription was cancelled... I was thinking that my credit card was not being charged
so every time that I've received the ms email telling me that the subscription was cancelled I've tried to bought again. But the 4 times was charged and the worst is that now I doesnt even have a subscription active!!!!!!!

Tenchi_Ryu · Aug 11, 2016

Mini-Survey: How do you purchase your digital content on Xbox Live?

A mix of Credit Card and online gift cards. The Xbox Live marketplace is weird for me, it charges me tax when using a credit card directly, but doesn't charge me any tax when using my Microsoft account balance. So usually what I tend to do is always makes sure I have something in my account balance so when I use my credit card, it only subtracts what was left over after taking from the account, and this never includes tax.

Smwutches · Aug 11, 2016

For billing issues you'll need to contact support. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Smwutches

For billing issues you'll need to contact support. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Leo Invictus

If you purchase and apply an Xbox Live Gold card to your account
before your renewal date, MS will accept that at time of renewal over a credit card on file with your account and the credit card will not be charged.

To be clear, there are two kinds of Xbox cards: Xbox Gold and then standard Xbox gift cards. For a card to be used toward your Gold membership, the card must say
Xbox Live Gold (they come in 3, 6, and 12 month amounts). A standard Xbox gift card which is used for the purchase of games or content will not be accepted/used toward an XBL Gold membership renewal.

I'm a little confused when you say that your membership recently renewed but the charge isn't until next week. MS typically charges on the exact date of renewal. If there was no Xbox Gold card applied to your account on the date of renewal, it is possible
that the credit card has been charged on the date of your renewal and the charge just has not yet shown up on the credit card statement.

SappyTugBoat08

the support for xbox live is brutal. i had a series of charges 11.19 x 19 over the course of two days charged to my credit card. you cannot even remove your credit card information from there site if you have the xbox live as they want to ensure they auto
renew keeps on rolling so they only way is to put in another payment option....well i have cancelled my charge card so they can JAM it when it comes renewal time

jawest78

Most pre-paid credit cards do not allow recurring charges, and that is a requirement for an XBox Live subscription (promotional or regular) to be charged to a credit card.

Socerest

Hello,

For Auto-Renews such as EA Access, or Xbox Live require a credit or debit card. (Or PayPal if you have it). The card is not charged if you cancel it in time for only 1 month to be charged.

Best Regards,

Vince

Xbox live charged 3 times on my credit card