Xbox Live auto renewed for free?

So apparently on December 1st my Xbox Live was set to auto renew. Well, I didn't have the necessary funds in my account at the time and, according to my Xbox One, I was billed; I forgot that my Xbox Live was set to renew this month so I didn't know I was
getting billed until after the fact.

I've been playing on my Xbox just fine for the past few weeks, then I got an email saying that there was a problem with my payment processing. So I checked my Xbox and it said that my Xbox Live auto renewed back on the first. Well, I didn't have the funds
in my account back then, and I'm still able to use Xbox Live, so is my account going to get canceled for using Xbox Live for free during few weeks? And can I deposit money into the account to cover the initial $60 charge and keep playing my Xbox?

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Cancelling auto-renewed xbox live and refunding

I didn't realise I had auto-renew on and I've been renewed for xbox live gold and charged me. I want to cancel the xbox live and get the money back but I don't know how, I haven't used live since it was renewed (26/12).

 

Usually what happens is Live will auto renew whether or not you have the funds but will attempt to charge you several times.You will have a balance you owe for the new subscription. So yes, if you add money to pay the balance you will keep the Live. If you
don't pay, your account will be suspended until you do pay.