Xbox live app black screen after sign in

Hi,

try to powercycle your xbox by holding the power button for 5-10 seconds to see if it fixes the issue

More information.

Powercycling the xbox did not solve the problem.

In fact, I am having the exact same problem on 2 separate boxes.

What I have discovered - This is only an issue IF I AM SIGNED INTO XBOX LIVE. If not signed in, the 'my games and apps' (or selecting manage game from a game screen) screen loads as expected.

If not signed in to XBOX Live, while on the "My Games and Apps" screen and then log into XBOX LIve, it, again after about5 5 seconds, fades to black again.

"This is only an issue IF I AM SIGNED INTO XBOX LIVE. If not signed in, the 'my games and apps' (or selecting manage game from a game screen) screen loads as expected.If not signed in to XBOX Live, while on the "My Games and Apps" screen and
then log into XBOX LIve, it, again after about5 5 seconds, fades to black again."

When this happens, have you used the TV remote to turn the TV off and back on?

I've had similar occurrences, where the screen goes blue, in my case, a TV setting, and restarting the TV usually restores the screen.

Otherwise I do a Full shutdown, reset console power supply and restart in sequence, TV,

AVR, console last of all.

ADDITIONAL INFORMATION:

as for the Xbox app: Installing that and attempting to sign in, it goes directly to the white dialog screen with "verify email" screen noted above.

I noticed that the Xbox app sign in screen says at the bottom "something went wrong - 559MD75mv4rf.2.2"

It seems this entire problem is related to the xbox live sign in process and somehow it knows even after we have deleted minecraft and reinstalled, after deleting the xbox app and reinstalling, it still knows this is our phone and goes to the same error
or something like that.

I have a problem with signing in to Minecraft with my Microsoft account. Every time I click sign in, it brings me to the "Let's get you signed in with XBOX Live" screen. I click sign in and it brings me to a confirm
page to confirm my Microsoft account. I click "continue" and it brings me back to the "Let's get you signed in with XBOX Live" screen. I clicked sign in and it brought me the confirm page again. I clicked continue and it brought me back to the Minecraft app
but the screen won't load and the app is stuck on a black screen. Is there a solution to this? I've tried uninstalling and I've tried to disconnecting my WiFi from my Android phone.

nope, still black screen and it downloaded 99.2 gb even if its 119gb... and i cant evenb sign back in to xbox app

best apps and games ever what can i say

any ideea on how to fix it?

EDIT: restarted my laptop and i can sign in xbox app, but the game is still the good black screen simulator i didnt pay for