Xbox Live Account

I think that my account has been hacked. I think this because I used to play on my Xbox 360 and I would constantly get spam messages about coupons but then I would report those messages and also I would constantly loose connection to Xbox Live. Then
when I got my Xbox One everything was fine until I still started to get spam messages so I blocked the people doing it and I never got any since then. Then all of a sudden I would get disconnected to Xbox Live all the time when I am trying to play with my
friends or right before I finish a game it would go off. In addition I keep getting constant error messages and my apps and games crash and my console keeps crashing and every 5 minutes I lose connection to Xbox Live. Lastly it would not just happen when I’m
using at my dad’s house but also at my mum’s house and were on different ISP’s.

:)

 

Sharing gold membership between accounts on xbone

As long as the primary account have xbox live gold all other accounts get xbox live as well

 

Xbox is telling me to get Gold even though I have it?

Another way to attempt to fix this, is to remove the account from the xbox in settings->accounts-> remove accounts. After that is removed login with that gametag again to force the console to fetch your live subscription data. In rare cases your Xbox account and live account will lose sync.

 

so the disconnect issues don't happen at your dads but do at your moms ?

 

Are you connected wireless? If so, could you please try connecting via ethernet cable to see if that improves the issue?

Also, try running a test at www.speedtest.net and post back the ping, up and download speeds.

 

It happends at my dads and mums but I will try the Ethernet cable.

 

what equipment are you using to connect where your at now , modem and router model #?

 

I'm using Virgin Media superhub 2

 

You may have more than one problem , as far as disconnecting from xbox live the best check would be to put that super hub in "modem mode" which disables the router functions and plug the xbox straight up , but I would only do that if you are comfortable
going in to the router setup pages (no biggie really) ....what router was at the other house where it also disconnected ? below is an overview of "modem mode" if you want to read it ...

help.virginmedia.com/.../selfservice.controller

 

I am now the owner of it my dad is so ill ask him but I also get error messages as well as disconnections that's why I was asking about my account being hacked.

 

I meant I am not, not I am now

 

I don't think hacked , but if you can do the bridge mode on the superhub you could rule out connection issues (or rule them in) ...

 

Oh at the other house is Sky Broadband

 

Tried Ethernet cable and it works the internet doesn't turn off and my dad is going to talk to our ISP in a short while.

 

Glad to hear it worked for you. Hopefully your ISP can sort the wireless issue for you.