Xbox Live Account was fo my child, not me

I checked the issue with Microsoft Account tech support, and they sent me back here.

On their end everything work as expected: my parent account and child account are properly connected, I see the child account under the parent account, can set the permissions for the child account.

But apparently the parent-child accounts relations are not propagated correctly to the Xbox LIVE system.

Translation

Child account

Guys for some reason my Xbox live account is like a child and they never activated family option with me.

I wanted to know how do I take this child mode even though I don't have the console.

Reply

Hi there

Child accounts are roughly set by region and Date of birth of the account holder and stuff like that.

I can't seem to let my child play online. I went to settings, but my child account isn't there. My child really wants to play online. Do you need Xbox Live Gold to play online? Can someone please help me?

but the message on screen is to have an adult purchase them FOR the child account. So, as the adult that owns the xbox live gold account, how do I do what the system is telling me to do? If, as an adult, I can not buy these for my child, why tell me I
can? And are the very childish avatar skins REALLY only meant for adult players? If child accounts cannot have them, your messaging should not tell the child to ask their parents to purchase them for them. It should just say something like “ Avatar skins (many
of which are obviously designed for children) cannot be purchased for a child account. So if you, as a parent buy your child an Xbox Live Gold account, please know that 5hey cannot access content design ped for xbox live gold members even with parent permission”.

Hello Dan,

There is no error displayed. I added Xbox Live account of my second child via Download Profile on Xbox. The account was added without a problem. Then I checked Settings > Family, but there was only an account of my first child. The same situation is on
my XBox Live Account (on the internet); under Security, Family...-->Privacy & Online Safety. There is only first child too.

Martin