Xbox Live account hacked/hijacked. Email changed and hacker is still using my account daily. ...

coschra17 · Aug 5, 2018

Someone hijacked my account gamertag: Schrammwow and has been using my account every day. He changed the email from my email to his email. I tried resetting the email and password and he hacked it again and changed the email to his email (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) so
I no longer reset the password or email to regain control of my account. He fradulently gifted games to his other account D3ATH99. My friends and I report my hijacked account every few days and have called/ direct messaged microsoft and xbox and they either
haven't responded or don't care and said "Just make a new account. Sorry." Any way y'all can help me or give me advice on how to ban my hijacked account? Or actually reach customer service that actually could help me?

TL;DR: My account was hijacked and email was changed. Hacker uses my account (Schrammwow) daily we've reported him and contacted microsoft and xbox and they don't care and haven't responded or said "sorry. make a new account" does anyone know someone I can
call to get my hijacked account banned account or back in my control?

:)

Obsessive Power · Aug 5, 2018

Microsoft you have a PROBLEM

Unless a main website or service has been hacked - like PSN, it's not a hack ok.

Phishing, NOT a hack

Social engineering, NOT a hack

Giving someone your LIVE ID to someone else and then losing your account,
NOT a hack

Using dodgy software or websites offering free points and what not, then losing your account, still
NOT a hack.

Signing up for various suspect websites using the same email address and password for LIVE. then losing your account. still
NOT a hack.

If EA was compromised and it held your Windows LIVE ID, this is technically a hack, but it's EA that would have been hacked, not Xbox LIVE. When I say 'hack' I mean a real, sophisticated website or server attack. A hack in the literal sense of the word.

oOBl4CkH4WkOo · Aug 5, 2018

Help got hacked!

Hello Everyone my friend got hacked ,

the hacker had changed the email adress from the account to anotherone und deletet the whole email account of my friend what can i do to get this account back paid much into this account .. sorry for the bad english im german

Smwutches · Aug 5, 2018

You would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Arminator · Nov 3, 2018

First of all, in case you get your account back, make sure you harden the security of your account.

When you go to Sign in to your Microsoft account you can check which security proofs (secondary email or phone number) you have to recover your account (check that the hacker didn't add their own
email or phone number, so they could re-recover your account again with their personal information).

Then enable "Two Step Verification" and install an authenticator app on your phone. That way, whenever a hacker gets your password somehow and tries to sign in from a different device, they are asked for a code that ONLY your phone can provide, or the code
is sent to an email or phone number in your security info. So make sure the hacker does NOT have access to your personal emails as well.

So please contact the official support again by going to
https://support.xbox.com/contact-us

Then make sure you have enough proof to prove them you are the rightful owner of the account. For example by providing them with a credit card number or bank account number that is attached to the account, that the hacker used to gift games to.

After support helped you to get your account back, use the instructions above to make your account hacking proof.

Habenero

You have been phished, luckily you changed your password before the hackers did. If you are unsure why they would add points to your account check this blog post out.

venturebeat.com/.../how-i-was-hacked-a-tale-of-hijack-xbox-live-and-fifa-trading-cards

WPAK

Hi there,

when an account is Hijacked please see this support page with all the steps to take and do, it should have all steps available from the ones you can do yourself and what to do when Support is needed:

https://support.xbox.com/my-account/security/compromised-account-solution

Frathos

If someone is getting into your Gmail and Netflix accounts with your Microsoft credentials then it's likely because you used the same password on all of those sites which is NOT advisable. You will have to contact Gmail and Netflix support separately to
get your accounts there reset properly as Microsoft support has nothing to do with those separate service providers.

Arminator

First of all, in case you get your account back, make sure you harden the security of your account.

When you go to https://account.live.com/Proofs/Manage you can check which security proofs (secondary email or phone number) you have to recover your account (check that the hacker didn't add their own
email or phone number, so they could re-recover your account again with their personal information).

Then enable "Two Step Verification" and install an authenticator app on your phone. That way, whenever a hacker gets your password somehow and tries to sign in from a different device, they are asked for a code that ONLY your phone can provide, or the code
is sent to an email or phone number in your security info. So make sure the hacker does NOT have access to your personal emails as well.

So please contact the official support again by going to
https://support.xbox.com/contact-us

Then make sure you have enough proof to prove them you are the rightful owner of the account. For example by providing them with a credit card number or bank account number that is attached to the account, that the hacker used to gift games to.

After support helped you to get your account back, use the instructions above to make your account hacking proof.

Smwutches

You would need to contact support and have them start an unauthorized access investigation. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Xbox Live account hacked/hijacked. Email changed and hacker is still using my account daily. ...