Xbox live 12 monthly subscription issue Ref [Mod Removed - Personal Information]

mallen1878 · Dec 21, 2018

Also case red -
[Mod Removed - Personal Information]

I have not been responded to since 24th september 2018 with regards to activating the offer at the time when my 12 monthly subscription was nearing an end. At the time, the offer of 26.99 did not transfer
on the checkout option and this was tried multiple times.

I spoke to customer services on live chat and they were looking into my situation, but it has nearly been 3 months now and have been charged £5.99 x 2 for the standard monthly sub (which even more expensive
than the standard 39.99 12 month xbox live sub).

I feel let down and am disapointed with the lack of response i have had for a simple issue (a long term customer wanting to renew!).

I have spoken to another customer service agent on live chat today (18th dec) who has told me to post on here and to respond to the previous email i have been sent from the support team (24th sept).

Thanks,

Mike

:)

choppyseize

Hello mallen1878

Are you positive you were eligible for the promotion? A lot of the promotions have certain requirements. Like no history of Xbox Live or No active subscription from a certain date. I would check the fine print to make sure you qualified.

XBF Lance J

Hey Mallen,

Thank you for reaching out. Unfortunately there isn't much we can do about a missed offer. We do recommend you contact
Xbox Support about switching from the £5.99 monthly subscription to one you are more comfortable with.

XBA_Hype

we have no access to accounts or authority to hand out refunds or any other requests other than information. I would contact them and start a complaints procedure. but you can also try here -

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

MightyQuinn75

Hi Mike

So sorry you have been having issues and feel let down. Sadly there is nothing we can do from the forums. I'm not sure why you were told yo post here. Unless to just inform others of your issues. No one on the forums has any power to do anything. Only
support whom you have spoken too.

I can only recommend you contact them again in a few days if you still havent had a satisfactory response to your issue. I appreciate how frustrating that is however.

LegendDolby1986

did you make sure you have no negative balance

Xbox live 12 monthly subscription issue Ref [Mod Removed - Personal Information]