Xbox law enforcement team, please provide a reasonable explanation of your punishment

The current issue is that it is not clear whether the rules have been violated, as there is no evidence to prove the violation. In this situation, no one knows why their account is banned! What did my account do? Why? Why is it not prohibited for 3 days, 7 days, and 15 days in the options? Directly permanently prohibited?

Hello WLin, sorry to hear you've been suspended.

Unfortunately we are unable to help with enforcement issues. You would have been sent a message to the email associated with your account that gives more info on the suspension though. Be sure to check your junk/spam folders just in case.

You can also log in to https://enforcement.xbox.com to see the reason and duration of the action as well as open a case review with the PET if available.

Please note that a case review is only available for suspensions longer than 24 hours and the PET can take up to 48 hours to respond.

Apologies that you don't believe this answers the question however, the enforcement team never come to the forums and can only be contacted via the method I provided above.

Are their actions legal? Can an account be banned without providing any evidence? Can they arbitrarily ban any player's account, even if the player has invested a lot of money and time, without any reason?

Are their actions legal? Why are paid games permanently banned? Will they give me a refund?