XBox Labs Design Controller Points Issue

HaterHunter1423 · Dec 7, 2016

I purchased an XBox Design Labs Controller for my sister for her birthday. I see there's supposed to be a 15,000 point bounty this month for Design Lab Controllers and I want to know why I can't/aren't getting them.

:)

tnpdynomite · Dec 7, 2016

Microsoft Rewards and Design labs.

Hello,

Today a promotion for Microsoft Rewards is going on that if you purchase a Design Labs controller, you receive 5,000 Microsoft Rewards points.

I purchased a Design Labs controller yesterday, and was wondering if I could have these points added.

I have done a chat with MS Rewards support who sent me to Design Labs support, so I chatted with Xbox Support who then sent me here.

My SR number is 1359826345 if that helps.

Thank you,

Tyler

DrLobotomy MD · Dec 7, 2016

Never Recieved my Promo Points

I purchaced a custom Xbox one controller from the design lab during a promotion giving rewards members 15,000 points but never got the points

Smwutches · Dec 8, 2016

The credits should show as pending 15 days after the controller ships.

XBLRewards8 · Nov 3, 2018

Hello HaterHunter1423,

Since your purchase was made before the offer period, it was not eligible for that offer. Only purchases made during the offer period are eligible for the offer.

M3tal Daz3

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

XBF Felixx P

Hello
albagaga93!

Thanks for reaching out to Xbox forums support.

I understand that you're having disconnecting issues with you Design Labs controller.

It sounds like you've already tried some of the trouble shooting steps that I was going to suggest.

The fact that only your Design Labs controller is having issues and not your other controllers rules out the possibility

of it being a wireless interference problem. Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

It will take a little while because the fact that it is a custom Design Labs controller like you mentioned, so the sooner you send it off,

the better.

I hope this helped! Good luck and happy gaming!

Felix

Xbox forums

M3tal Daz3

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

XBF Amber M

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

mareledanut

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

XBox Labs Design Controller Points Issue