Xbox keeps wiping my reward points!

StephenBailie · Feb 5, 2025

Hello.

Need help as Microsoft support are useless. I had 12300 reward points so thought I’d redeem to get a £10 voucher. But when I went to redeem it said I had no points. When I complete a game pass task and redeem it to get my points, it shows over 12k but on my dashboard it shows zero and same when I try to redeem the points. And it keeps going to zero. I have contacted Microsoft support and it has been almost 2 months and I have had just 3 replies. The 2nd and 3rd reply were telling me to use a different browser or try and redeem another way. Same reply twice despite me already saying I had tried everything. I have tried every way possible and it doesn’t work.

Better customer service from a urinal!

Anyone else have anything I could do or any experience with this and Microsoft (lack of) support?

Thanks

:)

StephenBailie

Positive. My achievement points are around 75k. It’s 110% reward points . See below. However when I go to redeem them inn the catalogue it shows zero.

SwordofWhedon

many people confuse achievement points for reward points, are you sure that's not what you're looking at?

AASTech77

Same here. I was checking to see if my 6000 reward points were deposited for spending $60 on games, and my account seems to have been wiped clean. Hopefully it's a glitch they are working on.

Latin Lex

Can someone pls convert my reward points into currency in my account I can't figure it out and xbox keeps telling me the forums can fix it.GamerTag I have 7,800 reward points that are not converting into my account every 15 and 30 pls help!

Jackie759

I am not getting my correct keys rewards and the game keep restarting losing points

Xbox keeps wiping my reward points!