Xbox keeps kicking out of game! Please advice!

Ok, can you tell me what have have support told you to try so far?

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Are you getting any error whenever you get kicked out?

Try performing a full power cycle

Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

Once the lights on the front of the console, unplug the power cable from the rear of the console.

Wait at least 2 minutes

Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

its keep doing again and not work . i had new from dec 25 of last years . but keep kick me out like crashing

In that case I think we should reset the factory console through a USB, if you want to do this I will leave you the following link where all the steps are: support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Remember: Resetting your console to factory settings will erase all accounts, saved games, settings, and associations from Xbox Home. Anything not synced to the Xbox network will be lost

I’ve already done all those rn I’m trying to play apex and the error message says “Connection to server timed out” I tried other games and it basically js does the same thing. It freezes me in game then kicks me out to the game menu, and it isn’t my WiFi I’m at 20 ping idk why it keeps doing it. But thanks for the help Anyways.