Xbox keeps deleting friends list.

Hayley Roy · Aug 10, 2022

Hi

My son turned on his Xbox and all his friends has disappeared. We did a soft factory reset and they still have no come back on. All his chats are there still. Side note that his storage was at 100% now at 50% but still no change. Can anyone help ?

:)

Smwutches

It's an issue with the servers. He just needs to wait for it to be fixed and his friends will show up again.

Mister Cerb

Hey there Wests! Everything should be sorted now. Let us know if you have any more issues! ^_^

HassanB

Hello Wests1deweasel,

Please make sure to keep an eye on the Xbox LIVE Service Status page located here.

Users may experience difficulties with the following services:

Sending text or voice messages to other Xbox LIVE members

Receiving game invitations or notifications

Viewing messages

Affecting the following LIVE Platforms:

Xbox 360 Console

8/19/2013 10:07:06 PM PDT:

We're aware some members are having issues viewing their friends list; sending messages, invites, or party chats; or posting to leaderboards, stats, and achievements. Our team is working hard toward a solution! Thanks for being patient, and check back here
in 30 minutes for an update.

onyxishere

Your friends list didn't get deleted. There is currently an issue with the service where you cannot see your friends list. Keep an eye on the link below for updates.

support.xbox.com/.../xbox-live-status

[ A J ]

Hi, AUDIEtheONE! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing some issues with your friends list.

Many gamers have reported not being able to see their friends list across multiple Xbox platforms such as PC, Console, Mobile Xbox app, and Xbox's website. However, If you press the Xbox button and go to Profile & System > press "A" on your profile > "My profile", your friends count should still display the exact number of friends you have, this means that your friends were not deleted from your list, they are just not displaying correctly. You can also see this at: https://account.xbox.com/Profile

These are some things you could try to get your friends to display again:

• Power Cycle

- Press and hold the Xbox button on your console for 10 seconds, until it shuts down.

- Unplug the power cord from your console for 3 minutes (If you have the original Xbox One, unplug the power supply from both the Xbox and the outlet).

- Plug everything back together and turn your console on.

• Check for pending Xbox system updates.

- You can do this at Settings > System > Updates.

• DNS settings

- Go to Settings > General > Network settings > Advanced settings > DNS settings > Manual > and set the Primary DNS to 8.8.8.8 and the secondary DNS to 8.8.4.4.

- Restart your console.

• Try connecting your console to a different network.

_________________

If none of these work, please report this through the Xbox Services website // https://support.xbox.com/en-US/xbox-live-status and through the Xbox "Report a problem app" // https://support.xbox.com/en-US/help/account-pro...

_________________

I hope this helps!

Best regards.

Xbox keeps deleting friends list.